Xarly

Community Manager

Comments

  • Hi Deannace, I'm sorry to hear you are frustrated but please stay respectful, we're indeed trying to help you have fun. That said, I'm not sure you understand the way this works. The moment you (or Cupcake Carl) do a special move, you get another round and block the other from playing. Cupcake Carl doesn't have a concrete…
    in Level 451, Jelly. More problems: Comment by Xarly May 2018
  • Hi Cre Cre, Before moving forward, can you please check that all of these have been done? https://www.youtube.com/watch?v=fz14wv4PXVg Thanks and please come back afterwards to see if it helped solve this issue! Cheers, Xarly
    in Cant get the 3rd bonus round to work in jelly after i get the required worms. Comment by Xarly May 2018
  • Hi Tara, That depends on the total amount of lives that you have. If you have run out of lives then there is a waiting time or the options that you mention. This is part of the mechanics of the game and is a core element to both Jelly and Soda. Regarding your second point, boosters, you should be getting them as rewards…
    in How come i can only play one time if I lose then i have to wait 24 mins. to play again? Comment by Xarly May 2018
  • Hi everyone, As discussed HERE, the team has made adjustments to the level given your feedback and has made it more accessible. Feel free to try again and if there's still a struggle, let us know! Thanks for your feedback once again. Cheers, Xarly
    in Level 1896 Impossible! Comment by Xarly May 2018
  • Hi Lisa, That is not what I meant when I mentioned you asking for more feedback. It is not a decision based on money, but on quantitative data around it. The more information we can give the studios about how much impact this is having, the easier it is for them to understand the situation. Some of these changes need to be…
    in times boosters Comment by Xarly May 2018
  • Hi Ame, It could be a variety of things! However, you can contact our Player Support team HERE. They will be happy to assist you personally and to help you with the issue. If there's anything else we can do just let me know, I'll be happy to help :-). Have a great day Ame! Cheers, Xarly
    in I lost all of my progress in Candy Crush Soda Saga. Comment by Xarly May 2018
  • Haha I'm happy I was of help here 3ning! :-)If there's anything else I can do for you, and (even more important) if there's anything else you would like to do for other players here, feel free to stay around and help the community! Cheers, Xarly
    in how to restore the level game of candy crush after updating? Comment by Xarly May 2018
  • Hey SmoothJazz, Gonna move it to the right queue then. Still, the answer to your question is that the game is constantly trying new things and checking different options. That's why your girlfriend is getting the helmet more often than you are. She is basically part of a group of players with concrete conditions, and you…
    in How to Get The Helmet? Comment by Xarly May 2018
  • Hi Heather, That's unlucky! But worry no more :-) we're here to help! I'll reach out to you via private message (check the top right corner's envelope on the screen for reference!) and we can work on it together. Cheers, Xarly
    in Progress gone when new Facebook account created. Have tried all suggestions. Comment by Xarly May 2018
  • Hi Deanna, This is a known issue that we're trying to fix! We apologise for all the inconveniences because this also implies you are not getting the proper rewards. There is an easy workaround that fixes this connection issue (between your avatar and the game progress). All you have to do is go back to the level where your…
    in My avatar will not progress. Comment by Xarly May 2018
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