Xarly Community Manager

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• Hi mncalab, We need more details to work on this. When is it that you realise the issue? Is it after you login again to the game or is it while you are playing? We'll be looking forward to your reply. Cheers, Xarly

  in Why are my earned gold bars keep disappearing without being used? Comment by Xarly May 2018
• Hi ChryssySh! Just jumping to make sure you're aware that the team is on it! As of now I can't give you an update on the issue but either myself or Chicken Slayer (or any other member of this amazing team) will keep you updated. Cheers! Xarly

  in Avatar going back to the beginning Comment by Xarly May 2018
• Hi Cat! What a lovely name and a lovely animal (I got one myself, a 12 year old cuddly beast!). First let me thank you for your patience (and let me also thank Chicken Slayer for her support!). I'll be paying attention now to what you said a week …

  in I passed for gift boxes and still haven't received my gifts Comment by Xarly May 2018
• Hi Eiliesha! Welcome to King Care! You have not specified the device you come from, so I want to make sure you're aware of the fact that on mobile devices there are 1250 levels already. The team keeps working on new levels but they're exclusive to …

  in Hi Comment by Xarly May 2018
• Hi Kathy Spry Clark, Welcome to our community! This is a known issue that we're well aware of. Chicken Slayer, one of our amazing superstars created a post about it HERE. Feel free to join us on any of our discussions and to get back to us in case…

  in No sound on game Comment by Xarly May 2018
• Hi Whitetigers65, We're well aware of this issue with Google Chrome. You can find more information on THIS post from one of our superstars. Please do check it out! And in case you have any feedback, the community myself and the team are here for yo…

  in I have no sound for like 2 weeks Comment by Xarly May 2018
• Hi Marion, Thanks for letting us know your issue! Chicken Slayer has done an amazing post about the sound issue HERE. Make sure to check it out! Cheers, Xarly

  in Add me to the list of people who do not have sound on their games. Both saga and soda have no sound Comment by Xarly May 2018
• Hi dsvinos, That would be a shame! Let's see if we can fix it somehow. Did you have your game linked to your Facebook or King account? That would be essential for us to keep working on the issue. If you weren't connected to any "cloud" while playi…

  in Please help...I lost all of my progress in Candy Crush Soda Saga, I have been playing for years. Comment by Xarly May 2018
• Hi theresak, Welcome! Your question has a simple answer: you are a pro! You have reached the last level of Candy Crush Jelly Saga, hence the the construction sign. You will have to wait a bit for new levels but I'm sure you already know that the te…

  in Construction sign on level 1486 Comment by Xarly May 2018
• Hi Rayvonne, THIS solution was posted by one of our superstars two days ago. I hope it helps you get the sound back! Cheers, Xarly

  in No sound on candy crush jelly saga Comment by Xarly May 2018
• Hi cookie! Chicken Slayer, one of our amazing superstars created a post about it. You can read it HERE. I hope this helps you and that you are soon enjoying the sound of the games again! Cheers, Xarly

  in Still no sound. When will this be fixed? Comment by Xarly May 2018
• Hi Dorothy! I'm sorry to hear so! ISometimes, due to the volume of messages being sent globally, technical limitations may result in some messages dropping on occasion.  You may want to try to resend the request to those particular friends.  Many …

  in Can’t collect lives Comment by Xarly May 2018
• Hi Diane,  I understand the frustration! However, you also have the option of waiting 10 minutes for a new life, which will grant you a new chance of beating that level and move forward! There are some strategies that can help you pass the level, s…

  in Having trouble with a level, saying my life is full and won't let me move on Comment by Xarly May 2018
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