Xarly

Community Manager

Comments

  • Hi 3ning, It seems like there was an issue after you connected. We have fixed this issue (please note that all your previous levels now have 2 stars, it's part of the fix, but you can always come back and top that score) now and you should be back to 567. Sorry for any inconvenience and make sure from now on that you have…
    in how to restore the level game of candy crush after updating? Comment by Xarly May 2018
  • Hi SmoothJazz, (Awesome name by the way!) I'm not sure if you're referring to Soda or to just Candy Crush Saga. Soda doesn't have the helmet but the Rainbow Road (which works in a similar way). Let me know if you meant Soda or Candy Crush Saga and I'll answer to your question properly depending on which game we're talking…
    in How to Get The Helmet? Comment by Xarly May 2018
  • Hi Eugenia, This could be related to an issue that we currently have. This would be my first guess, so let's see if that is indeed the case and if so we can work on it together. Can you check in the map if your avatar (the small picture that follows you) is stuck at a level below the one you're playing? Sometimes this can…
    in Finished leveis With prizes bit did not get them! Ehi????? Comment by Xarly May 2018
  • Hi Angel, The mechanics of the Piggybank are there to give you a better deal than the usual. I'd like to challenge you if I may, I don't think it's a rip off. Up until then there was just the usual offers, and this is simply a new way of getting gold bars and helping us progress. Given that Candy Crush Soda Saga is already…
    in How can I break my piggy bank for free? Comment by Xarly May 2018
  • Hi Robin, We're aware of this issue and have informed the team about it. Is it still ongoing? If so, please let me know, all feedback counts! Cheers, Xarly
    in I haven't been able able tp play candy crush or candy crush saga on facebook for over a week. Comment by Xarly May 2018
  • Hi Ame Yuki, Is this account the same one that you were playing with? It seems like maybe there was a connection issue and that this pop-up triggered an issue there. Please come back and confirm the level you were on before (if you can remember the exact level that would be great) and that the account you are referring to…
    in I lost all of my progress in Candy Crush Soda Saga. Comment by Xarly May 2018
  • Hi Thomo, I'm going to need your core ID and some information so that we can see what's going on here and get your progress back to where it should be. Check the envelope on the top right corner of the screen here, a private message from me should be there! Cheers, Xarly
    in I had to create a new facebook account and now I have lost all my progress on Candy Crush and Soda? Comment by Xarly May 2018
  • Hi Ana, Have you tried logging off or reinstalling the apps on both devices? That is most likely going to help solve the issue. If it doesn't, just come back to us and we'll see what's up and how to fix it! Cheers, Xarly
    in Prizes and complains Comment by Xarly May 2018
  • Hi Chow Tiger, Sad to hear this happened! Connections can be tricky sometimes. I've reached out to you (check the envelope icon on the top right corner) so that we can see what's up and how to solve this. Cheers and have a great day! Xarly
    in Lost all progress when I connect Facebook Comment by Xarly May 2018
  • Very happy to hear so @Sandgroper! Your feedback made it happen! We're the thankful ones :-) It's wonderful to see you're proactively answering @Louise now - this community needs more players like yourself! Cheers and looking forward to hearing more from you, Xarly
    in level 1896 - Comment by Xarly May 2018
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