Xarly

Community Manager

Comments

  • Hi Janet, That might be the case! Have you tried reinstalling the app and updating your operating system? Let me know if this helps solve it or if the situation remains the same. Cheers, Xarly
    in I cannot see the challenge icon with the little rocket on my i pad anymore and have no idea how many Comment by Xarly May 2018
  • Hi Betty, Thanks for reaching out! That is a tough one and I'm sure you're not alone trying to beat it. However, some players have not only passed the level but have also made a video to help others. Here is an example that might be of help to you: https://www.youtube.com/watch?v=9V4h9iH6TEk I hope this helps! Cheers, Xarly
    in I am stuck on Level 721 of Candy Crush Soda. Comment by Xarly May 2018
  • Hi Roni, We are here, and we're listening. You can see that many of the threads do have participation from Superstars or us, King staff. As well, you can see blog entries and featured threads all of which are there to help you all out. Rest assured, your feedback is being heard, we just need some patience and understanding…
    in Does anyone from King actual monitor this Support page? Comment by Xarly May 2018
  • Thanks Wayne for the reply! This is a known issue and the team is working on it. However, there are two possible workarounds that can help you: 1) Clear the cache of your browser and restart. 2) Try using another browser than the current one. One of the above should help you fix the issue, although we are still working on…
    in Treat Calendar stuck on Day 1 Comment by Xarly May 2018
  • Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…
    in I passed for gift boxes and still haven't received my gifts Comment by Xarly May 2018
  • Hi @Sandgroper, I fully understand your concern and I want to thank you big time for coming and showing your feedback in such a respectful way. Although this is a tough one, and the team is aware of it (thanks to your feedback!) the truth is that some players do have beaten it. However, there is sadly no video or community…
    in level 1896 - Comment by Xarly May 2018
  • Hi JennieW, Let's see things in a more detailed fashion via private message (check the envelope on the top right corner of your screen!). We will fix this together! Cheers, Xarly
    in FHS level 926 fault Comment by Xarly May 2018
  • Hi Bibi, If you're connected to King.com rest assured that the worse thing that can happen is that you go back to level 982 (and if so, I can help you get back to where you were before). You can always synchronise both your Facebook and your King.com account (via King.com) to make sure that they share the progress. I…
    in PC version not syncing to Android version Comment by Xarly May 2018
  • Hi Melodia, Thanks for reaching out! There are some issues with the rewards of Bananadrama, and the team's aware of it. I've given you a compensation for the issues that you experienced. I hope it helps! If there's anything else we can do, just let us know! Cheers, Xarly
    in What is suppose to happen when I beat the wiggly levels? (I am actually at 347.) Comment by Xarly May 2018
  • Hi MEL, This is interesting. Can you please confirm if other browsers also have the same issue (ie. Chrome or Firefox). This could help us narrow the issue and check whether or not is connected to the browser or to the device that you're playing on. Looking forward to your reply! Cheers, Xarly
    in No sound in Candy Crush Saga, Jelly Saga & Soda Saga Comment by Xarly May 2018
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