Xarly

Community Manager

Comments

  • Hi Lisa, I'm sorry for how you're feeling and I just want to thank you especially for coming and giving your feedback to us so that we can make things better for you. That said, if you can encourage those other players to also come and provide their feedback it would be of great use for us. The more feedback we can collect…
    in times boosters Comment by Xarly May 2018
  • Oh no, Sarah! We're sorry you had to go through that. Make sure you're connected to King.com or Facebook (King.com is even safer) so that your progress is never lost. In this case, I'll contact you via private message (check the little envelope on the right corner) and we can fix this together. However, make sure you're…
    in My nephew deleted the app and I've lost all my levels! Comment by Xarly May 2018
  • Hi Jane, I'm sorry this happened! I've gone ahead and gifted you a small token. I hope this smooths things out and helps with the possible frustration! Have a wonderful day :-) Cheers, Xarly
    in Candy Crush Jelly Comment by Xarly May 2018
  • Hi Daphne, Sometimes, depending on the connection and the devices, it can take a bit of time. Do you still have the issue or did the boosters appear already? If it's still happening let me know and we can take a look and see what's going on there. Cheers, Xarly
    in I still have'nt all received all the boosters that I purchased. Yes you see me useing gold bars, tha Comment by Xarly May 2018
  • Hi Karen, We don’t handle purchases at King Care, because it’s a public forum. However, you are more than welcome to contact our Player Support team and they’ll be happy to assist you. You can find them here: https://care.king.com/contact Thanks for reaching out and if there’s anything else we can do for you, just fire…
    in Piggy Bank. Charged twice Comment by Xarly May 2018
  • Hi Wayne, This doesn't seem to be working as intended. Can you please elaborate a bit more? Do you mean that every day, no matter what, it goes back to Day 1? Looking forward to your reply! Cheers, Xarly
    in Treat Calendar stuck on Day 1 Comment by Xarly May 2018
  • Hi Deannace, Are you playing on a computer or on a phone/tablet device? Let's start from there :-) Cheers, Xarly
    in Wrong.size Comment by Xarly May 2018
  • Hi Amy (and Maria!), The other Candy games are having their speed tested, which is why Jelly might feel slower. We're currently investigating but as of now there were no changes to Jelly's speed for what we know. However, we keep looking into it. Thanks for coming and letting us know though! Cheers, Xarly
    in Candy crush jelly game play too slow? Comment by Xarly May 2018
  • Hi Ali Dalleh, We have credited you some gold bars that will help you get those boosters back. Apologies on the inconveniences! Make always sure that your connection is stable when playing Jelly, otherwise issues such as this are more likely to happen. Cheers and thanks for coming by! Xarly
    in LAG ! Comment by Xarly May 2018
  • Hi Lynda, As I mentioned to other players, there are no more levels than 185 on PC. That said, there is a huge amount of levels waiting for you on tablet or phone (1265 levels!!). Make sure you jump on some device that you have access to to keep the fun going! If there's anything else we can do for you just let us know.…
    in more levels on pc facebook pyramid solitaire saga Comment by Xarly May 2018
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