Xarly

Community Manager

Comments

  • Hi Allen, I presume given the tags that you do have all your accounts connected via Facebook. Please make sure if so that you have gone through all the steps that we have detailed here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios If this is not helping with the issue, just come back and…
    in SYNCH TO MAC OS Comment by Xarly May 2018
  • Hi Bibi, Have you checked this blog post: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account ? If this isn't of any help just come back and we will see how we can re-sync the device and your King.com when using the same account. Cheers, Xarly
    in PC version not syncing to Android version Comment by Xarly May 2018
  • Hi Pn Nails, I'm afraid that that cannot be reversed. All I can do is encourage you to make sure you don't click on that button for the next time you complete any of the quests. Thanks for coming by and ask away in case of any other questions! Cheers, Xarly
    in On Quests Reward Comment by Xarly May 2018
  • Hi Deborah, Is this just a visual issue or are you also not able to collect your daily treats? In any of the cases, if you can show us a screenshot of how it looks like it would be of great help. Cheers, Xarly
    in My daily treat calendar timers says next treat 1234 days or minutes not sure. Does not ever change. Comment by Xarly May 2018
  • Hi Julie, We don't handle purchases and payment issues here in the forum but privately via support. You can contact them here: https://care.king.com/contact?locale=en I'm sure they will soon take a look at it and help you with it. If there's anything else we can do for you here, just fire away! Cheers, Xarly
    in Purchase Comment by Xarly May 2018
  • Hi Gary Kathy Hover, I'm here to help you out. I'll send you a private message so that we can discuss the details and find out if there's a solution to this. Cheers! Xarly
    in Lost my progress and sent back to level 1 from around 1054. Comment by Xarly May 2018
  • Hi freewilly499, Welcome aboard and thanks for letting us know your issue! Can you please elaborate more on it? A screenshot of what's going on could also help us understand the issue and then work on it. Cheers, Xarly
    in I re installed entire PC. now game doesnt show me what level iam,on Comment by Xarly May 2018
  • Hi djrambo, That's a pity and I'm afraid we can't help you on this one. If you were never connected to Facebook or King.com (which is even stronger since that information would live inside our own servers) there is nothing we can do. Given that you never connected to Facebook or King servers there is sadly no information…
    in I lost my level progress on Windows 10 Microsoft store app Comment by Xarly May 2018
  • Hi Maureen, I'm sorry to hear about your issues. When it comes to the daily calendar, it is a known issue that some have and that the team is working on. These things can take time but I want you to know that this is something that the team is well aware of and trying to fix. Regarding the issue with the quests, we need…
    in Quest and booster gone Comment by Xarly May 2018
  • Ciao Franco! You must be using your gold bars somehow. Make sure that you are well aware of where and when you use them as sometimes we forget what we clicked on in order to keep progressing on our levels. Although gold bars are very hard to get, 6 gold bars is not an amount that you begin the game with, so make sure you…
    in gold bars Comment by Xarly May 2018
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