Xarly Community Manager

Comments

• Hey @Kan_NG , Thanks for flagging it, busy days these days! We have run a full investigation and sadly this is not something we can do. In the future, make sure your account is correctly connected and that you are playing the game according to our…

  in I've lost of my Goldbar of candy crush soda after connecting to fb. Comment by Xarly January 2019
• Hey @Krgoode50 , Thanks for letting us know! If you can attach a screenshot of that email (like the user above you did) that would be great for us to confirm the issue and then compensate those gold bars. Cheers and welcome to the community! …

  in Gold Bars waiting to be used Comment by Xarly January 2019
• Hey @Wanda_Winslow , Sorry for not getting back to you earlier. Thanks for your feedback! We are constantly adapting and reiterating things here at Soda, to make sure that we provide the best possible experiences to our millions of players out ther…

  in Bubblegum Hill Comment by Xarly January 2019
• Hi @cindian68, Thanks for the report! We don't have any general issue affecting our purchases so I'll need your help and cooperation here. Can you please send us a screenshot of how it looks like? Also, does it happen when trying in the level? Or a…

  in Why do I get store unavailable when I try to buy gold bars Comment by Xarly January 2019
• Hi all, Thanks for your time and your feedback - it's of great use to us. That said, I would like to re-emphasize that our games do not have an algorithm that makes it so that when you have tried plenty of times or when you have spent gold bars the…

  in What's your experience when you ran out of moves? - We want your feedback! Comment by Xarly January 2019
• Hi everyone, I love to see you all helping each other out, that's the main ingredient of a great Community! I want to also take the time to welcome those of you that are posting for the first time and also to thank @CalDre for the amazing tip! I'm…

  in brain challenge? Comment by Xarly January 2019
• Hi both! What an awesome conversation to read! I just wanted to provide my 2 cents from the inside as to why this happened. This is actually designed that way to introduce the new blocker to you, the players, and have you face it without any b…

  in My Boosters are Locked that I can Choose before a game Comment by Xarly January 2019
• Hey everyone, Thanks to your reports and the effort of the team there is now a fix on the way. What I mean with this is that we are working actively on fixing it and have already identified the root of the issue. When looking at the bigger picture,…

  in Fishing with friends team changed w/o saving progress??? Comment by Xarly January 2019
• Hey @lianatalaski , It's done! Just make you restart your game and you will find yourself in level 1952 and with some extra gold bars as a compensation. I will report it to the studio but in the meanwhile you can keep playing your favourite game! …

  in Level 1951 is broken Comment by Xarly January 2019
• Hey @lianatalaski , Absolutely yes! I'm happy to help you out and put you there (with the compensation of all things lost as well) :smile: . I need something from you though in order to help you out, and that is your Player ID. In the link you'll …

  in Level 1951 is broken Comment by Xarly January 2019
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