Xarly

Community Manager

Comments

  • Hi Berta, Those offers and options are not a given. That means that you might have been given an option currently to unblock cards that could not be there for some time. Stay patient and rest assured - The team is always working on trying to give you all the best possible experience. Cheers, Xarly
    in Why are No boosters being offered? Comment by Xarly October 2018
  • Hi Natalia! We currently only offer support in English here. That said, the game studio often tests different options on some players to see what the best experience for our players might be. That is why your husband sees the missions and you don't. These tests however can be changed as they iterate often, so it is very…
    in Quisiera saber porqué nunca me aparecen metas para cumplir Comment by Xarly October 2018
  • Hi Berta, Thanks for reaching out! That is indeed the scenario here. Because on Facebook there are only 180 levels (compared to the many levels that there are on Android for example) when you try to play it from Facebook the game shows that error (since it cannot place you on the same level as you are in Android). I hope…
    in could my being on level 1080 in Pyramid Solitaire disable my ability to sync with FB? Comment by Xarly October 2018
  • Hi Heather, There's no specific pattern as to when new levels are released, but rest assured that the team keeps working on releasing new content and that it's just a matter of time until new levels show up in your game. Cheers and thanks for reaching out! Xarly
    in Pyramid Saga Comment by Xarly October 2018
  • Hi Marion, The game studio sometimes tries out new ways of optimizing the player experience. That could also be revamping the friends and lives system. It might be that now you only receive the option of getting lives when you are in need of them. If you ran out of lives, can you not use those? I'll be waiting for your…
    in Friends giving lives on Peper Panic Comment by Xarly October 2018
  • Hi Elaine, Have you done any changes recently to your settings? We would need to know that, as well as the platform/device you play from in order to see what might have triggered this and help you out. Cheers, Xarly
    in Lost the friends I was competing with Comment by Xarly October 2018
  • Hi there! We release new levels constantly as I'm sure you know, being one of our top players out there! Just be a bit patient, soon new levels will be coming your way! And in the meanwhile, we have multiple games for you to enjoy, starting with Candy Crush Friends Saga, for example, our newest game out there! Do you fancy…
    in please open the next new levels on my game pet rescue saga!! im stuck on 2322 for 3 days Comment by Xarly October 2018
  • Hi Linda, Make sure you update the game because we currently have more than 2300 levels out there! Cheers, Xarly
    in Stuck on level 2293 Comment by Xarly October 2018
  • Hi Dianne, That is simply because you are currently at the highest level of the game! Congratulations for being one of our top players out there! Stay tuned, there are new levels constantly coming in for you to enjoy :-). Cheers! Xarly
    in The pliers booster isn't working on Level 2032. Comment by Xarly October 2018
  • Hi everyone, I just wanted to jump in here to make you all aware of the fact that we are taking note of your feedback and sending it to the studio. We will also be reporting the general sentiment due to the difficulty of this level to make sure the team is well aware of your feedback. All we can do for now is thank you…
    in Level 2018 Comment by Xarly October 2018
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