Xarly Community Manager

Comments

• Oh wow, the ball is indeed rolling here... you are all pros at it! To clarify and confirm what @Alessandro_S says, absolutely! The idea is that by Monday the 21st, those with the highest scores will get the prizes. That also means that if you…

  in (Competition finished) Level 500 - Do you have what it takes to be a Candy Crush Soda Expert? Comment by Xarly January 2019
• Hey @sbf80 , This is done and should solve the issue! Please restart, and you will find yourself now in level 1253 (along with some sweet gold bars in compensation for the trouble). Let me know if it works! Thanks for the patience and the good vi…

  in Unable to log in to King account Comment by Xarly January 2019
• Hi @JayD , First, to get things clear: If you wish to keep using this site, you need to be respectful, as stated in our guidelines. We are humans here, and we expect to be treated with respect. That said, thanks for the report. There a couple of t…

  in Freezing issue Comment by Xarly January 2019
• Hi @elantz , I'm sorry to hear so! If your account is properly connected to Facebook or the Kingdom this shouldn't be happening. You can find more about it in our HelpCenter, and in articles like this one here. Cheers and I hope it gets fixed! Xar…

  in Boosters lost Comment by Xarly January 2019
• Hi all, Thanks for raising this! Always make sure that your connection is safe while playing. That said, I will keep an eye so any new reports of this behaviour (from you here or new players is more than welcome). Cheers and sorry for any inconven…

  in Save Misty disappearing before time up Comment by Xarly January 2019
• Hi all, The new reports are much appreciated! We will be following on this with the studio as soon as possible and I'll come back to update you all as soon as I have any new information. In the meanwhile, just want to thank you for the reports and…

  in Fishing with friends team changed w/o saving progress??? Comment by Xarly January 2019
• Hi @sbf80 ! Sorry for the delay, busy days! I've been reading through your comments and, sometimes, our Player Support team can also be busy, which means they might take some time. Here is something that we can do though! Since I have the screensh…

  in Unable to log in to King account Comment by Xarly January 2019
• Hi both, I'll be closing this thread since it's a duplicate of a previous one. Cheers and please, let's refrain from creating multiple threads for the same reason. Xarly

  in Why is my support form not going through? Comment by Xarly January 2019
• Thanks Elsa!  As she said, @PaulDixon, the conversation is already happening in that thread, so there is no need to duplicate our information. I'll be closing this thread so that we can keep having the conversation in the link that @Elsa shares abo…

  in How to change language? Comment by Xarly January 2019
• Hey everyone, Indeed, this is only happening when playing on your PC and on Facebook. The issue is connected to the transfer of information between Facebook and us, regarding language in this case. Again, and especially regarding @Barni 's message…

  in Game is in the wrong language (English) on Facebook Comment by Xarly January 2019
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