Xarly
Community ManagerDiscussions
219
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Xarly Community Manager
About
- Username
- Xarly
- Joined
- Visits
- 2,596
- Last Active
- Roles
- Member, Administrator
- Points
- 9,155
- Posts
- 2,499
- Badges
- 67
Reactions
Comments
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Hi everyone, Thanks for the reports and sorry for all the inconveniences! I just want to come to let you know that we are here and that we are working on this issue (that came at the worst time to be honest!). I want to thank you all for the repor…
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Hi @LeylaGO , This just happened because we merged your thread with another one so that all the information and communication around the issue (in this case the game not loading on iOS) is centralised in one single thread. I hope this makes sense!…
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Hi everyone, Thanks for all the reports, happy New Year to you all and, please, stay respectful. This community is seen by millions of people and many of those are kids, so let's always be an example to these. I'm sorry that this has been happenin…
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Hey @maggiemae72 , Welcome to the Community and Happy New Year to you both! As @firebombmarkus perfectly said (and thanks a lot for the tag!), we need you to be more specific. Can you let us know which platform you mean? Is it on browser, on the Wi…
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Hey @Anjur , I'm afraid that, as it happens with all technology, our games need to be updated always to make sure we can have the ultimate experience and guarantee a very nice and enjoyable gameplay to all our players. That implies that we update o…
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Hey @IreneD , Welcome to the Community! Make sure you also check the article above. For restoring your progress, you can also reach out to our Player Support Team. Cheers and Happy New Year! Xarly
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Hey everyone, 2 more hours for the contest to go! I just want to wish you all a very happy 2019!! I myself had the chance to celebrate the holidays with my family and, given that you all shared amazing pictures of your holidays, I would like to do…
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Hey @wheelz , Happy New Year! I am sorry that happened to you. This is related usually to connectivity issues so I suggest you check your connection to your profile, to the internet and that overall your device. That said, I'm afraid I cannot comp…
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Hi @kaptain , Sorry for the delay in the response, we were getting some rest these days. Have you tried connecting to the Kingdom instead of Facebook? There are no issues globally regarding the Facebook connection so it could be related to your ow…
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Hey @omarov ! What challenge do you mean? If you can be more specific, we'll be happy to help you out :smile: . Cheers and welcome to the community! Xarly
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We are running a feedback thread about running out of moves here. Your input is more than appreciated so please go there and let us know! Cheers, Xarly
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Hey @Yaz_Milani , Thanks for the feedback! We appreciate it a lot and we always want to know more about how our players feel. I'm sorry for the misunderstanding and I'll make sure this is addressed within the team. Have a great day and please don'…


































































