Xarly

Community Manager

Comments

  • Hi Ray, We understand the frustration, but like Elsa says, this daily login is a free way of getting boosters and therefore, although it can be inconvenient, cannot be compensated. If you did lose boosters or items that you purchased, you can follow this article here. Cheers, Xarly
    in All consecutive progress lost Comment by Xarly October 2018
  • Hi Melannie, We are sorry for the issues that this caused. If you had an issue with a purchase, please follow the steps of this article here. For boosters that were not purchased, I'm afraid we cannot compensate them in case of a loss like this. Cheers, Xarly
    in Are we going to get our boosters and rank back after today's crash? Comment by Xarly October 2018
  • Hi Frooshantay, I'm sorry we currently only provide help in English here at King Care. Your issue is regarding a level progress issue. I suggest you go here and read the suggestions. At the end of the article you will find a contact form in case you need to talk with someone from our Player Support Team. I hope this helps!…
    in Reanudar Nivel Comment by Xarly October 2018
  • Hi Judy, I'm sorry for the troubles! It's been some crazy days lately given all that's going on at King (as you may know, we're getting ready for our new Candy launch on Thursday - Candy Crush Friends Saga!). I sent 20 gold bars to your game on the 27th of September to compensate for the issues and I can confirm that they…
    in Problem with getting boosters I’ve won into the game...nowhere to click to obtain them. Comment by Xarly October 2018
  • Hi Sylgab, Don't worry about that, I'll send you now a private message since I need some information from you and we can take it from there. Make sure you check the top right corner of your screen for an envelope icon (tilt the phone if you need to to see it). My message will be there waiting for you :-). Cheers, Xarly
    in I am unable to purchase Gold Bars AND accept gifts Comment by Xarly October 2018
  • Hi Cristina, We currently only provide support in English here at King Care. As you can see on this thread here we are looking into it and things are now, as we speak, going back to normal. Cheers, Xarly
    in pet rescue saga y candy crush soda saga Comment by Xarly October 2018
  • Hi Crystal, We are working hard on getting this fixed as soon as possible. You can follow up for any updates here. Cheers, Xarly
    in Soda crush won’t stop trying to connect Comment by Xarly October 2018
  • Hi Bamadog, Thanks for the report and sorry for the inconvenience! We are aware of this issue and you can follow up on it on this thread here. Cheers, Xarly
    in Looks like Candy Crush Soda is having technical difficulties Comment by Xarly October 2018
  • Hi sylgab, That's unfortunate and I'm sorry for this issue. It does seem to be connected to a connection issue so I suggest you make sure your connection is stable and, if that's the case, you reinstall the game. If your boosters were stored locally I will replace them myself in your account in case you lose them, so no…
    in I am unable to purchase Gold Bars AND accept gifts Comment by Xarly October 2018
  • Hi everyone! This is not a bug but a new feature that is working as intended to clear space in your screen. Basically, the envelope icon will only show up now if there are lives there for you to receive, or if you can again send lives to your friends. If at a concrete moment you don't have any lives to receive or send, the…
    in Envelope icon missing Comment by Xarly October 2018
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