Xarly

Community Manager

Hi Susan, That happened to me quite often and it was basically due to not having fully read what the level mission was. Can you make sure you check that again and if so, can you send us a screenshot of once the level failed to see what's the message? (You can upload a screenshot using the small landscape icon) Cheers, Xarly

Hi Debliz, Just checked with the team and there are no specific issues with the screen of the X. Could you please provide a screenshot? (If you are on your iPhone then just tilt the phone and you'll be able to see a small landscape icon. There you'll be able to upload the image) Cheers! Xarly

Hi Twotoes, What do you mean with it didn't work? We need more details in order to help you out here :-). Were they added but you cannot use them? Did they not get added to your account? Who did you receive the email from? Was it after a purchase? With more information we'll be able to provide a better answer and get you…

Hi Stéphanie, I'm afraid we can only help you in English. If you wish for assistance in French, here is a link to contact our team. Cheers, Xarly

Just that one! Putting stars on the level that doesn't have them should fix the issue :-) Cheers, Xarly

Hi Ru, That's because your avatar is stuck on the old level. You can read more about it and see how to fix it (don't worry - it's easy!) in Elsa's article here. Cheers, Xarly

Thanks Henry for the help there! I'm sure Tommy will appreciate that tip right there. Cheers! Xarly

Hi María, I'm sorry this happened. It does sound like a bug to me. Can you please send us a screenshot of it? If you don't know how, just ask away! With that screenshot we'll be able to help you out more and report it if needed. Regarding your point about Bubble Witch 3, Gloria, you need to create a thread about it and tag…

Hi Robert, I'm sorry to hear this. You can always ask our Player Support Team to take care of this. Just read the following article here and follow the steps in it. Cheers, Xarly

Hi Tom, I'm afraid we cannot assist you for any purchase or refund issues. Here is an article about it that also shows you the way to a form to contact our Player Support Team if you need to. Cheers, Xarly