Xarly

Community Manager

Comments

  • Hi Barbara, Given that it's happening in multiple devices it sounds like your tablet could use some troubleshooting. Please follow the steps in this article here and let us know if they worked for you. Cheers, Xarly
    in cannot send lives in king games for past 2 weeks Comment by Xarly September 2018
  • Hi sylgab, It sounds to me like your device needs some troubleshooting, given that is only happening to you and it seems to be affecting all of our games. Here is a guide for Troubleshooting on iOS that hopefully helps! If it doesn't, just get back to us and we'll be happy to assist further. Cheers, Xarly
    in I am unable to purchase Gold Bars AND accept gifts on Candy Crush Jelly AND on Candy Crush Saga Comment by Xarly September 2018
  • Hi Judy, First things first: apologies for not getting back to you earlier. Like Elsa said, there were many fronts opened and not enough of us to work on everything. But well, here I am at last! I've compensated you for the issues and I suggest you reinstall the game to (hopefully) prevent this from happening again!…
    in Problem with getting boosters I’ve won into the game...nowhere to click to obtain them. Comment by Xarly September 2018
  • Hi Yolanda, I insist we cannot help you here unless it's in English. If you need help in your language, you can always reach out here: https://care.king.com/en/contact Cheers, Xarly
    in pyramid solitaire saga Comment by Xarly September 2018
  • Hi Josseppi22, That shouldn't be the case. But we haven't seen any other report about the event disappearing prior to the time it was meant to finish, which is why I encourage you to check that your device, connection and version of the game are up to date, since it doesn't seem to be an issue connected with Bubblegum Hill…
    in Bubblegum hill disappearing. Not getting gold bars Comment by Xarly September 2018
  • Hi Josseppi22, I understand this can be confusing and we're sorry for it. What's basically happening (and we checked your account and it's also the case) is that Bubblegum Hill finishes and a new version of it appears (remember though that the event doesn't run constantly so it might not always be there). After it…
    in Bubblegum hill disappearing. Not getting gold bars Comment by Xarly September 2018
  • Hi dleemoore, What is it that makes you not being capable of accepting gifts? Is your button greyed out? We need a bit more information in order to help you out here. Cheers, Xarly
    in Unable to accept gifts Comment by Xarly September 2018
  • Thanks a lot Samantha for helping JustDolphhy out! Your support is much appreciated. JustDolphy, just want to mention that, in case you reinstalling makes you lose any boosters stored locally, you can always come to us and we will compensate. Same goes to you Samantha in case you ever need any help. Cheers! Xarly
    in Lost all my Progress! Comment by Xarly September 2018
  • Hi Eda! I hope you can make it through! Although tough, some levels are (like 161 here) difficult, but manageable! You just have to keep going and with the right strategy and, of course, a bit of luck, you'll make it through! Regarding your question, I think you mean the exit button. This is just there for you to leave the…
    in Can't get past level 161 in pyramid solitaire saga? Help please... Comment by Xarly September 2018
  • Hi Susie, We took a look at your account and it seems to be working well. You did use boosters recently and that might be the reason why they feel like they're missing. It happens to all of us. You just have to be mindful when you're spending them or moving on from a level to another to make sure you're not selecting them…
    in Why do my Boosters keep disappearing Comment by Xarly September 2018
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