Xarly

Community Manager

Hi Lynn, I'm afraid we cannot support you on purchase issues. Take a look at this article here and follow the steps mentioned so that you can get this solved as soon as possible. Cheers, Xarly

Hi Nball, You can attach a picture! If you are writing from a phone or a screen with not too much width you can always tilt it and that should allow you to see an icon with a landscape on it. Click on it and you will be able to attach the picture so we can help you better. Cheers, Xarly

Hi Anita, If it's a common scenario to multiple games across, I suggest you try with another browser or check with Firefox themselves. Our games should be running fine in the browser, so if that is not the case, I think is best you speak about it with them, or you try another one. Cheers, Xarly

Hi Belindo and Elsa. The information I mention is from yesterday. All the losses that you are referring to can be tracked in the backend tools and we can see that, for instance, extra moves were used twice on the day you report missing 20 gold bars. I know that often (happens to me) we don't see what's happening and they…

Hi Guillaume, I'm sorry you had this issue. I've sent you a private message. Please check the top right corner of your screen for an envelope and you'll find my message there. Cheers, Xarly

Hi Belindo, We have checked your account given your concerns and it's all working as intended. The loss of gold bars of yesterday of 20 that you mention, comes from using extra moves at the end of the level twice. Just be mindful in the future and read carefully so that you are always aware of what you are using your gold…

Hi George, Apologies for the issues. I've sent some gold bars your way as a compensation. I hope it helps! We've forwarded the issue to the studio, so make sure you always have a good connection and your browser is up to date to prevent problems like these happening often. Cheers, Xarly

Hi everyone, Thank you very much for the patience and the reports. We have escalated this to the studio and will follow with any news when possible. I'm sorry that this has happened to you all, we do care here about our players but sometimes some issues might slip to the live version of the game. We will make sure to fix…

Hi Angela, Thanks for the heads-up, we will report this to the studio. If you encounter that glitch again, don't hesitate to let us know. Cheers, Xarly

Hi Orly, This is a common issue that has an easy fix, luckily! All you have to do is replay level 1237 and it should unlock your avatar. You can find more information here. Cheers, Xarly