Xarly

Community Manager

Comments

  • Hi there! I'm sorry to hear about what happened to your friend. We have a way to restore level that you can find here. However, it has to be himself who does the process. At the end of that article you can find a contact form in case you need it. All the best, I hope he gets back to playing our game in no time! Cheers,…
    in candy crush soda saga account retrieval Comment by Xarly September 2018
  • Hi Maureen! Good to see you again! Bubblegum Hill is an event that is not the same for all players. The team sometimes tries things out, which means we should not have an expectation with events like this but rather enjoy them when they're there! Having it for two weeks now does not mean that it will be staying…
    in Bubblegum Hill 2weeks straight Comment by Xarly September 2018
  • Hi Isabel, I'm afraid that this is indeed working as you describe. Events such as Bubblegum Hill (the one you mention) are not always the same for everyone. All I can tell you is that we do shuffle from time to time so eventually the event should be available in your device. Just make sure you're constantly updating the…
    in Crown event Comment by Xarly September 2018
  • Hi Anne, That seems to be because your avatar is stuck. Our superstar Elsa has created a post about it here. I hope this helps! Cheers, Xarly
    in Not receiving gift boxes Comment by Xarly September 2018
  • Great news Liz! Happy to help :-) If you need anything else, you know where to find us! Cheers, Xarly
    in Freezing and crashing Comment by Xarly September 2018
  • Hey Sami! Thanks a lot for the suggestion! We have gathered it along with other similar suggestions that we've seen and we will have it forwarded to the team, that will take a look at all player feedback and act in the best possible way. Cheers and if you have any other questions or suggestions, fire away! Xarly
    in Suggestion for Soda Crush Comment by Xarly September 2018
  • Hi Liz, Thanks for your report and the details of it. You can also try reinstalling. We will compensate any lost boosters from it to make sure we can get you back in the game as soon as possible :-). Cheers, Xarly
    in Freezing and crashing Comment by Xarly September 2018
  • Hi Marina, I'm afraid we only provide service in English. If you need assistance via King Care you need to speak English, otherwise we won't be able to understand you. Cheers, Xarly
    in Bubble gum hill Comment by Xarly September 2018
  • Hi Laurasp, I'm afraid that this is the current situation. There was an issue on PC and because of it it's not yet available. The team is looking into it but in the meanwhile the event is running well on Mobile. Thanks for coming and letting us know. Cheers, Xarly
    in Didi and Rami not working on PC Comment by Xarly September 2018
  • Hey WizardofOZ, I understand your frustration but I encourage you to stay respectful here when expressing your concerns. That said, Level 3748 is one of the very top levels in Candy Crush so you must understand that there has to be quite some complexity to it. I will pass your feedback on to the studio though so that they…
    in Level 3748 Comment by Xarly September 2018
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