Xarly

Community Manager

Comments

  • Thank you so much for the valuable information Marc! Unfortunately, in our games, as in life, there are people who don't always play the rules and prefer to cheat their way to success. We are aware that online there are certain ways that can help players achieve impossible scores in our games. While we certainly do not…
    in Candy Crush Saga...400,000,000 points on every level Comment by Xarly September 2018
  • Hi John, Apologies for the issue you encountered. This is new to us, so if you can let us know if it happened again it would be of great help for us in order to report it to the studio. At the same time, I have compensated you with some gold bars. Thanks for coming and reporting this issue! Cheers, Xarly
    in Candy crush level 3571 Comment by Xarly September 2018
  • Hi all, Let's please stay respectful and kind to each other. Our games are there to entertain and provide good time, and we need to make sure that this is also the case here at King Care. Mary Allen, please refrain from vocabulary like the one you've been using in the last comments, We're all humans here, trying to help…
    in Repeating ad Comment by Xarly September 2018
  • Hi Tanji, We're not aware of any issue that makes gold bars disappear from players accounts. Which is why we digged deeper in your case and realised that you did use 10 gold bars at the end of level 1640. It happens to all of us, but we have to be mindful and read carefully while playing to make sure we don't make the…
    in For the second time in recent history I have lost 10 gold bars. Why? Comment by Xarly September 2018
  • Hi Doreen, I encourage you to stay respectful and kind towards everyone here. Elsa was just trying to help, so please be gentle with her. That said, I've compensated you for the loss. However, there are no constant issues with Candy Crush Jelly Saga's connectivity so I suggest you optimize your device and its connection to…
    in My game froze as soon as fish released... Comment by Xarly September 2018
  • Hi Tammie, I'm sorry to hear that this is the case. Have you tried reinstalling the game? Let's start with that and see from there how we can help you fix it. Cheers, Xarly
    in Since last update does not load on iPad Comment by Xarly September 2018
  • Hi Yolanda, Regarding your first point, I'm afraid you just have to keep playing and trying your best. With good luck, I'm sure you'll manage to get through this level eventually. In regards of the devices not synchronizing, that tends to be because you accidentally have two accounts. All you need to do is deinstall the…
    in pyramid solitaire saga Comment by Xarly September 2018
  • Hi Erica, Sorry for not getting back to you sooner. Although level 546 is a difficult one, I'm sure that you can manage to get passed it with the right amount of luck and perseverance. If not, come back and we'll try to help you out! Cheers, Xarly
    in Need help badly Comment by Xarly September 2018
  • Hi RD Hunter, I'm afraid there isn't much we can do. Boosters are stored locally so if you reset your device or changed it them you will no longer have the boosters. Gold bars and lives, on the other hand, are connected to your account so you can always have them regardless of the device you are playing on. I hope my…
    in I lost all my booster in pyramid saga why is that Comment by Xarly September 2018
  • Hi Teresa, Like Laura perfectly mentioned, we cannot help you with restoring the level. You need to follow the article that she dropped above (it's this one). Then read it, and if you still cannot solve this, then there is a contact form at the very end of it for you to get in touch with our Player Support team. Cheers,…
    in My Candy Crush Soda has gone back to level 1 multiple times. Comment by Xarly September 2018
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