Xarly Community Manager

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• Hi @sevendogs , Welcome to the Soda Community! Feel free to introduce yourself and meet other players! Regarding your issue, you might want to optimise the connectivity of your device and the performance of it. You can check some articles around t…

  in whats with the random technical difficulties? Comment by Xarly November 2018
• Hi @katina , Welcome aboard the Jelly Community! I'm sorry that those gold bars were not granted to you. If you can confirm that you were given them in Jelly (a screenshot would be ideal) I can go ahead and grant them. Cheers! Xarly P.S: @natpes…

  in Gold bars. Just received this email from [email protected] Katina you still have 308 gold Comment by Xarly November 2018
• Hi @Sheilahj , Welcome to the Soda Community! Feel free to check things around such as our contests or chat with other players that share your passion for Soda! Regarding your issue, that might be because your avatar got stuck in a level! Don't wo…

  in Why so many clicks! Comment by Xarly November 2018
• Hi @red555666 and @Sphinxdinh , Welcome to the Jelly Community! Have you checked this article here of our FAQs?  We cannot publicly deal with lost levels so please read the article and follow the instructions there :smile: . Cheers! Xarly

  in Recovering accounts Comment by Xarly November 2018
• Hi @Tabatha and @Jen_Grey , Welcome to the Soda Community! If you haven't introduced yourself, feel free to do it here and hopefully get some of the gold bars available in the contest that we're running now! Regarding your question, I'm afraid we …

  in Boosters not given Comment by Xarly November 2018
• Hi AnnaH, We just checked and it is indeed part of our newsletter service. And you are right, by some technical issues the gold bars were not granted. I've gone ahead and granted them in your account, so you should be having them by now. Hope this…

  in Richard, you have 50 Gold Bars waiting to be used! Comment by Xarly November 2018
• Hi @ydehaven , You can read more about how to restore your progress in the article that we have in our FAQ here. @ulkiye71 , can you please use English as a language in order for us to help you? I'm afraid we only support English here. Cheers, Xa…

  in How do I restore my level from a couple of years ago. I have a different computer. Comment by Xarly November 2018
• Hi @JeannieWally , Welcome to the Soda Community! You are our first poster so far here! Although, like you said, the more Soda Crushers the merrier! I look forward to seeing you around :awesome: Hey @Divax , Same goes for you! Happy t…

  in Don't be shy and say Hi! Comment by Xarly November 2018
• beanie3105 said: Hi Kirsten! You are the first person to post in our new Candy Crush Jelly Saga Community site! Welcome on board and make yourself at home! If you have any questions, you know where to find us! (And if not, just open a new disc…

  in Don't be shy and say Hi! Comment by Xarly November 2018
• Hi Sean, Like Elsa said, sometimes, in order to guarantee the best experience and performance of our games we ran different versions of our games on different players to see if this impacts our players. This is why in this case you have different l…

  in Different moves and hardness level Comment by Xarly November 2018
• Hi JayD, We don't have any general issues with connectivity in our game so please make sure your game is up to date and that your device has the performance levels that needs to have for Pyramid Solitaire Saga to run properly. Make sure your connec…

  in joker glitch Comment by Xarly November 2018
• Hi Nancy, What platform do you play on? If it's PC, you might be referring to level 180, which is the last level available on that platform. On Mobile though, you have more than 1500 levels waiting for you! If you have the issue on mobile then plea…

  in My game wont go past level 280 on Pyramid Solitaire Adventure Comment by Xarly November 2018
• Hi Richard, Like Elsa said, that is not a message coming from us, here at King Care at least. If you can share with us the source of that message we can follow up with better information. Cheers, Xarly

  in Richard, you have 50 Gold Bars waiting to be used! Comment by Xarly November 2018
• Hi Nanoo! There are no more levels on PC for Pyramid Solitaire Saga, but don't worry! If you are a big fan of our game, there are more than a thousand levels waiting for you on android or iOS! Cheers! Xarly

  in Stuck Comment by Xarly November 2018
• Hi there! As Elsa said, apologies for not reaching out earlier. There are no plans whatsoever as of now of moving the game to a new platform but if there ever were we would make sure we inform you all. Cheers! Xarly

  in When will Pepper Panic Saga go mobile? Comment by Xarly November 2018
• Hi Dorcas, Thanks for raising this issue. I'm afraid there is nothing we can do about it happening previously. We will send it on to the studio though so they can look at it for future iterations of the event. Cheers, Xarly

  in Why the striped candy amount doesn’t accumulate? Comment by Xarly November 2018
• Hi Minesh! Those boosters that are restored locally and weren't purchased are lost and we cannot restore them. As a gesture of goodwill we have sent some gold bars your way but please note that your boosters are stored locally and that you lose the…

  in I lost my Inventory on switching phones on Candy Crush Soda - can I have them back! Comment by Xarly November 2018
• Hi Tammy, I'm happy to hear that you managed to pass! I have sent some gold bars your way as a compensation for all the issues. I hope this helps! Cheers, Xarly

  in Candy Crush Soda Saga level 1951 Comment by Xarly November 2018
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