Xarly

Community Manager

Comments

  • Hi Adrienne, That sounds like you had a connection issue while playing this level. I can offer you putting you on level 65 (although it . would imply that all your previous levels would be all sitting on 2 stars). If that's fine for you just let me know and I'll make it happen! Cheers, Xarly
    in Lost progress on candy crush jelly? Comment by Xarly September 2018
  • Hi ReneeSimone, I cannot directly point out what issue you have based on your message, but I'm sure you can find some useful tricks on this article here. If not, come back and we'll be happy to help. Cheers, Xarly
    in Puramid solitaire wont start Comment by Xarly September 2018
  • Hi Philip, It's me again, Xarly! I just wanted to confirm a couple of details about the issue you've had. Did this happen to you using Windows 10? I've seen another player with a similar issue before and we are trying to narrow down the problem in order to be able to fix it. I'll be waiting for your reply. Cheers, Xarly
    in Jellyficent game offer in Jelly on super hard and hard not working Comment by Xarly September 2018
  • Hi Stuart, I've edited your email out of the question in order to prevent your personal information to be living on a public space. We cannot handle level progress here at King Care, but we do have an article that tends to solve the majority of the issues (and if it doesn't, provides a way to contact our team of Player…
    in Lost progress Comment by Xarly September 2018
  • Hi tanitche, I'm sure this is due to an avatar issue that keeps happening. This issue has a very easy fix though, so don't worry. The solution is as simple as replaying that level 882. The game has an issue sometimes with the connection that made it so that the level did not get any stars on it. That is why the game places…
    in Levels Comment by Xarly September 2018
  • Hi Philip, I'm sorry but we cannot help you with a purchase issue publicly. Here you can find an article that explains the different scenarios and also provides a contact form in case you need to reach out. Cheers, Xarly
    in Sync and gold purchase in Jelly Comment by Xarly September 2018
  • Hi Angela! I'm afraid we cannot assist you on purchase issues publicly. Just read this article here and if it didn't help, you will find a way to contact at the very bottom of it. Cheers, Xarly
    in I bought a bundle at 99 pence but they ran out of time before I could get to use them all Comment by Xarly September 2018
  • Hi Annick, We do not support French or other languages at King Care for now. I presume you are here to speak about the game suggestions on which moves to make. This is feedback that we are passing to the team, but for now, they cannot be deactivated (although you can always choose to ignore what they suggest you to do). I…
    in aide au jeu Comment by Xarly September 2018
  • Hi Ru! That is an issue that sometimes happen. Don't worry though, it has an easy fix. All you have to do is replay that level (it will show up with no stars) and make sure stars are placed there. After the game will place you on the proper level. Hope it helped! If not, just come back and let us know :-). Cheers, Xarly
    in Why hasn't my avatar moved up the 50+ levels I have won? Comment by Xarly September 2018
  • Hi Marina, Bubblegum Hill is a live event that can always come and go. Even if for some time it was coming like you mention, that doesn't mean it will always be there during those exact dates. You'll have to be patient and keep checking, soon the event will come again for you to enjoy it! Cheers, Xarly
    in Bubble gam hill Comment by Xarly September 2018
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