Xarly

Community Manager

Comments

  • Hi Becky, We don't have any issues regarding browser that are affecting our players currently regarding what you mention, which means the issue must be on your device or browser. This article here could help you with improving the quality of your browser and therefore fixing these issues. Cheers, Xarly
    in How do I play this? Comment by Xarly September 2018
  • Hi HM100, Thanks for taking the time to report this! When this happens, I take it that you don't lose any extra life, correct? So now, when clicking on retry, it basically doesn't work and sends you back to the map. Is that the issue you're having? I'm trying to get details so that we can send it to the studio for them to…
    in Pressing retry button when level lost works like closing the level failed screen Comment by Xarly September 2018
  • Hi Becky, I can see on the screenshot that you're using Facebook Gameroom. Although this is a software that can get you to play our games, it's not a platform that we actively support. If you want to play the game on your computer and have the version that runs the smoothest, I suggest you play Candy Crush Soda Saga on…
    in How do I play this? Comment by Xarly September 2018
  • Hi Amy, I believe this has to be with the level you can see as the last one you passed (1005 I presume?). You need to pass that level specifically (since it probably has no stars in it) and then it will unlock your progress again. I hope this works for you! If not, just come back and we'll help you out. Cheers, Xarly
    in Map starting marker not updating Comment by Xarly September 2018
  • Hi Mimi! I'm sorry you had this issue. I've reported it to the team but according to the system you managed to get through, so that's some good news! I've sent some gold bars your way to compensate you for the issues, I hope it helps! Cheers, Xarly
    in Fix level 2536 on candy crush saga. Comment by Xarly September 2018
  • Hey Adamsdanm! I'm sorry you're having this issue. Can you confirm to us if when logging in to your game you are already placed in your last level or not? This is usually connected to your avatar being stuck elsewhere. If that's the case, you need to beat the level that you are "stuck" in (even if you already have passed…
    in Passed Level 1737 but won’t unlock gifts Comment by Xarly September 2018
  • It's always worth asking indeed Chicken Slayer! And I'm very happy to see we solved this one as a team. Thanks for being so patient Mr. Fancypants and for not giving up. I'll be compensating you for all the troubles now and the time that you were unable to play. I hope it makes up for all the issues! I cannot grant you…
    in My pyramid solitaire saga app keeps crashing! Comment by Xarly September 2018
  • Hi Kathy! That happens because you are right now one of the very top players of Candy Crush Soda Saga worldwide! Level 2530 is currently the last level but don't worry, we update the game (as I'm sure you know) on a very constant basis. The last levels, for instance, were released a couple of days ago. Just make sure your…
    in Stuck at level 2530 Comment by Xarly August 2018
  • Hi Patty, Sometimes, on some of our games we launch the new levels in one single platform to see if they work well before releasing them everywhere else. In Candy Crush Jelly Saga's case, that happens currently on Facebook. That means that, on that platform you can play some more levels than on the other platforms, which…
    in Just passed level 1740 in jelly & all I have is a triangle with a paint can. Comment by Xarly August 2018
  • Oh, that's unfortunate. Yes, I recommend you deinstall, restart the iPhone and then install the game again to see if it helps. Cheers, Xarly
    in My pyramid solitaire saga app keeps crashing! Comment by Xarly August 2018
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