Xarly Community Manager

Comments

• Hi Tammy, Here I am! I just want to double-check that you confirm that you want the same as CrushN It had (with me moving him up a level and compensating). If you can confirm it, I'll be happy to do it :-) Cheers, Xarly

  in Candy Crush Soda Saga level 1951 Comment by Xarly November 2018
• Hey Sly, The team is looking into it now as we speak and adaptations should happen at some point soon. Cheers! Xarly

  in Unable to pass level 1925 in Candy crush jelly Comment by Xarly November 2018
• Hi lopingslow, There aren't any general issues happening currently in Pepper Panic Saga on Windows 10. This means that the issue needs to be happening specifically to your device. I suggest you take a look at this post: https://care.king.com/en/can…

  in What is going on with Pepper Panic Saga? Comment by Xarly November 2018
• Hi Franziska, This level is indeed a tough one now (some levels change here and there and sometimes the videos on youtube by other users might not reflect the current scenario)! Because of being a dedicated player and reaching out to us though, I h…

  in Pyramid Solitaire Saga - Level 323 Comment by Xarly November 2018
• Hi Sly, Well, 1925 is currently the highest level of the game! So first, congrats on literally being one of our very top players! As you can imagine, it being the highest level needs to come with some difficulty. It just got released recently so th…

  in Unable to pass level 1925 in Candy crush jelly Comment by Xarly November 2018
• Way to go Pacosan! Thanks for the kind words and good luck beating it! Xarly

  in Pyramid Sage new levels Comment by Xarly November 2018
• Hi pacosan! I can't be specific on the dates but don't worry, new levels are always on the way! It's only a matter of time until new ones show up :-). Just make sure your game is set up to be updated as soon as they are there! Cheers, Xarly

  in Pyramid Sage new levels Comment by Xarly November 2018
• Hi Rosie! Since you are experiencing the issue on a browser, I suggest you check this article here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out This should help you optimise the performance of y…

  in Why can't I open the Candy Crush Soda Saga app on my PC? Comment by Xarly November 2018
• Hi Linda, I'm not sure I understand what the issue is. All pop ups in the game such as this can always be closed if you don't wish to act on it. This allows you to keep on playing the game. If you can, please elaborate on the problem and we can as…

  in After playing my second game and try to start my 3rd game a page pops up for me to purchase some bea Comment by Xarly November 2018
• Hi Eymen, It seems like the connection with your account on a new device did not work as expected and that lead to you losing your game progress. https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep This article he…

  in Beans are gone and connecting problem Comment by Xarly November 2018
• Hi Mary, We only offer support in English here at King Care. If you wish help in your own language, please follow this link: https://care.king.com/en/contact Cheers, Xarly

  in Farm Club Comment by Xarly November 2018
• Thanks for sharing the tip with all the others Chicken Slayer! Although Gameroom is not a platform that we actively support, it is true that some of our players (like yourself) use it. Hopefully with this tip we can also help others with the same is…

  in Gameroom and Farm Heroes issues Comment by Xarly November 2018
• Hi Maura, We only support English here at King Care. That said, if you are having issues with the game loading, I suggest you follow the steps mentioned here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-t…

  in problemi di caricamento Comment by Xarly November 2018
• Hi Renata, This is a known issue and the team is currently investigating how to fix it. It's only happening at certain times which is why it is difficult to fix (since it's not a general issue affecting all of you). They keep working hard on it and…

  in Unable to use the boosters on Level 1346 Comment by Xarly November 2018
• Hi Serenitykay! We don't assist with purchases here since this is a public space. You can read about it in this article and follow the steps mentioned there: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Cheers,…

  in Paid 2.99 for 40 gold bars 6 rockets and 6 charges didn't get how do I get refunded Comment by Xarly November 2018
• Hi Ariel, That's exactly the way the piggy bank works. It is not a way for you to get free gold bars but a way for you to get a higher amount of gold bars at a way lower price than the usual. It is stated in the text along the way but I' apologise …

  in There is no option to unlock my gold bars Comment by Xarly November 2018
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