Xarly Community Manager

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• Hi Jessica, We only offer support in English here at King Care. If you wish assistance in your own language, I suggest you follow this link: https://care.king.com/en/contact Cheers, Xarly

  in Como esvaziar o cofre do pet resue saga ? Comment by Xarly November 2018
• Hi Belinda, There aren't currently any general issues around that but we will keep an eye on it. Can you be more specific as in the problems themselves and what happens when you try using them? Cheers, Xarly

  in Pet rescue Comment by Xarly November 2018
• Hi Bill, That is unlucky! Hopefully with the right strategy you'll be able to get past this level! Maybe some other players out there are also willing to share their tips with you? Cheers, Xarly

  in Stuck on Level 1156, help needed Comment by Xarly November 2018
• Hi TexasRose80, Apologies but I don't quite understand what you mean with "taking my iOS settings with it". The game should be available for both landscape and portrait and it should adapt as you tilt your phone. What is the scenario that you are e…

  in Pet Rescue Comment by Xarly November 2018
• Hi John, Which device are you playing on? Android or iOS? This information can help us narrow down a bit more the situation and with it we shall be able to provide a better assistance. I'll be looking forward to your reply. Cheers, Xarly

  in Cant get boosters why are boosters locked Comment by Xarly November 2018
• Hi ablount2, There are no plans other than the 180 levels that are available on Facebook. If you have the chance, it is also available for tablets, maybe a bigger screen like such could help you enjoy the game more! I'm sorry but as of now, these …

  in Pyramid solitare saga Comment by Xarly November 2018
• Hi Berta, Please remain respectful in your post, we are here to help. The reason why you don't get those bonuses is because you are not connected as you state yourself above. There are no general issues right now affecting connectivity to Facebook …

  in Cannot connect to either King nor FB on android tablet. Comment by Xarly November 2018
• Hi SBWolf, I hope you are doing fine! Just wanted to give you a heads-up here. We have sent emails to your account as well as your mother's and are waiting for a reply in order to help you further. Cheers, Xarly

  in Ethical refund? Comment by Xarly November 2018
• Hi Danny, I have already replied to you in the other thread that you made. Cheers, Xarly

  in Error message when playing on Facebook? Comment by Xarly October 2018
• Hi Greenwoodk, We have reported this to the studio as other players have also reported it. They're working on a fix, but bear in mind that this doesn't happen always, which is something that makes it trickier to fix. As soon as possible, it will b…

  in I’m on level 1346 in pet rescue saga and the wire cutter booster does not work Comment by Xarly October 2018
• Hi Danny, I'm sorry you had this issue. We are working on improving the last connectivity issues and they seem to have indeed improved. That said, some gold bars have been sent your way as a compensation. I hope it helps! Cheers, Xarly

  in Gold bars lost again today, pet rescue saga keeps crashing , please refund bars, states your fault. Comment by Xarly October 2018
• Hi Sharyn, We had some issues with connection. I suggest you try clearing your browser cache and data? This should help alleviate the issues. If not, please come back and let us know (and provide a screenshot if possible). Cheers, Xarly

  in In FB I have reached level 673 in Pet Rescue Saga and the game does not load but has a black square Comment by Xarly October 2018
• Hi Patrick, Bear in mind that if you update your device as a whole, reinstall your app or change devices, the coins will not be transferred, as they're store locally. That said, I have granted you a good amount of coins to ease the issue that you h…

  in Pet rescue, coins disappeared after App update Comment by Xarly October 2018
• Hi Yvette! Can you please send us a screenshot so that we can better understand what you mean? Here is a way to do it if you need help: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care…

  in Updates Comment by Xarly October 2018
• Hi Elisabet! We only offer support in English here at King Care. That said, there are currently more levels in Android (which is the tag you used). Make sure your game is up to date and you should be able to enjoy them! Cheers, Xarly

  in Valla que no quitan, juego bloqueado Comment by Xarly October 2018
• Hi Tina! Can you please provide us with more information or a screenshot? Here is a way to make a screenshot: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care That way we can help you…

  in The box release wrench (or whatever you call it!) has a bug in pet rescue Comment by Xarly October 2018
• Hi there! I edited your post because you were sharing personal information and this is a public site. In order to work on your suggestion, please reach out our team and they will assist you privately. Here is a link: https://care.king.com/en/conta…

  in delete id Comment by Xarly October 2018
• Hi Anacleta, Since we are receiving a lot of Feedback about this, we are centralising it in one single thread that we update so that everyone knows what the studio is doing in regards to this issue and so that we can better gather all of your feedb…

  in level 11 farm heroes saga halloween bonus is impossible!!!! Comment by Xarly October 2018
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