Xarly

Community Manager

Comments

  • Hi seawitch, I'm sorry these things happened. They're both very likely related to connectivity (that is the pink rosette that you describe). You need to make sure that you are properly connected to the servers in order for all of the information to be stored properly, and for the game to function properly. Just make sure…
    in Daily Jackpot win Comment by Xarly August 2018
  • Hi Kawanda, That is the expected behaviour. You can read more about how boosters work here. As a one-time action, I've compensated you given that you might not know this was the usual scenario. Enjoy the compensation and the game and be mindful when changing devices! Cheers, Xarly
    in Losing my booster Comment by Xarly August 2018
  • Okay, I just reseted your level back. You should still be in the same level but the game has been reset. This is a very unusual issue that I've never seen before so let's hope this helps fix it! Cheers, Xarly
    in My pyramid solitaire saga app keeps crashing! Comment by Xarly August 2018
  • Hi Patty, That's cause you just finished all the levels for now! But worry no more, for our top players like you, we release levels on Candy Crush Jelly Saga on a weekly basis usually. Stay tuned and make sure you keep checking for new updates on the game, some new levels should come your way in no time. Cheers and keep…
    in Just passed level 1740 in jelly & all I have is a triangle with a paint can. Comment by Xarly August 2018
  • Hi Christina, I'm afraid that you just reached the last level of Pepper Panic Saga! Although there is always the chance of new levels coming out, Pepper Panic Saga is an old game of ours and our focus is more on other new titles like Diamond Diaries Saga, that I recommend you check :-). Cheers, Xarly
    in Pepper Panic Sage won't go to the next level Comment by Xarly August 2018
  • Hey Mrfancypants, No worries, that's what we're here for, to help! One thing that we can also try is fully reseting your account and put you back in the same level, with the same amount of gold bars plus some more as a compensation. This would imply that all the previous levels will all have 2 stars (although you can…
    in My pyramid solitaire saga app keeps crashing! Comment by Xarly August 2018
  • Hi Ginolmt, That's indeed a known issue that the team is working on. I've sent 30 gold bars your way now to compensate for the troubles. The issue comes and goes (which is why the fix is a tricky one), so you can keep trying and you will eventually get past it. Cheers! Xarly
    in Level 1951 soda - I am not getting credit for popping bottles. They only credit sporadically. Comment by Xarly August 2018
  • Hi guys! (The atmosphere here is way better than in the moon!) There is one way to access the kingdom, and maybe that can help. Here is a link to it: https://king.com/game/pyramid Maybe this helps with Chicken Slayer's idea! I'll keep an eye on this (I have to be honest though: mainly because of Mr Fancypants' good…
    in My pyramid solitaire saga app keeps crashing! Comment by Xarly August 2018
  • Hey Mrfancypants! With such a cool name I'm sure you'll exclude my following joke: let's stop your game from crashing, so that you can go back and crush it! So, I need more information on what the issue is. Can you try checking if it's happening with other apps or games from King? That can also help us pinpoint if it's…
    in My pyramid solitaire saga app keeps crashing! Comment by Xarly August 2018
  • Hi Poochie, I'm sorry that happened to you. You can read this article here about it. As a gesture of good will, I have gone ahead and granted you some gold bars to help you with the situation. I hope it helps! Cheers, Xarly
    in Lost powerups Comment by Xarly August 2018
Avatar