Xarly Community Manager

Comments

• Hi Mmanniko, We have checked the feature once more and it is working correctly. The way it goes now is that, only if you have less than 5 lives and somebody has sent you some lives, the envelope icon will appear. If you have all your lives, or the…

  in Where are my extra lives in Candy Crush Soda? There's not even an icon for them any more. Comment by Xarly October 2018
• Hi Catalina, I'm sorry for this issue. We have reported it to the studio and they are actively working on it. In the meanwhile, we have found out that playing in incognito mode is indeed working for other players so feel free to use that workaround…

  in 1321219172 my pet rescue sage ID Comment by Xarly October 2018
• Hi Carol, I'm sorry for this issue. We have reported it to the studio and they are actively working on it. In the meanwhile, we have found out that playing in incognito mode is indeed working for other players so feel free to use that workaround in…

  in I try to give lives and get connection failure. How do I fix it? Comment by Xarly October 2018
• Hi Ketsia, We had a connectivity issue and that seems to have affected your game. Don't worry though, I have just compensated you for those gold bars. Thanks for your patience! Cheers, Xarly

  in Gold bars Comment by Xarly October 2018
• Hi Sailor, I'm sorry for this issue. We have reported it to the studio and they are actively working on it. In the meanwhile, we have found out that playing in incognito mode is indeed working for other players so feel free to use that workaround i…

  in pet rescue saga Comment by Xarly October 2018
• Hi Diane, We have encountered an issue with Farm Heroes Saga starting this weekend and are working on optimising the game right now. We can see it's improving but we are still monitoring it. Thanks for your feedback and sorry for the issues. Chee…

  in Farm Heroes Saga wont load onto the next game Comment by Xarly October 2018
• Hi Leire, I'm sorry about this issue, but please use English here as it is the language we support. If you wish to restore your progress, please follow this article here: https://care.king.com/en/candy-crush-soda-saga/i-lost-all-of-my-progress-i T…

  in (Unsupported Language) He perdido el progeso por querer vincular el juego al facebook Comment by Xarly October 2018
• Hi Emmy, We have encountered an issue with Farm Heroes Saga starting this weekend and are working on optimising the game right now. We can see it's improving but we are still monitoring it. Thanks for your feedback and sorry for the issues. Cheer…

  in flashplayer does not work Comment by Xarly October 2018
• Hi Henry, We have encountered an issue with Farm Heroes Saga starting this weekend and are working on optimising the game right now. We can see it's improving but we are still monitoring it. Thanks for your feedback and sorry for the issues. Chee…

  in cant download Farm Heros Saga Comment by Xarly October 2018
• Hi marvazi, This is indeed a tough level! I'll leave your question here hoping that other players come and tell you how they managed. We are sending your feedback to the studio in the meanwhile so rest assured - they are well aware. Cheers, Xarly

  in Level 2025 ! pleace help wat i most do, i think its inposseble ! Comment by Xarly October 2018
• Hi Pippa, We have encountered an issue with Farm Heroes Saga starting this weekend and are working on optimising the game right now. We can see it's improving but we are still monitoring it. Thanks for your feedback and sorry for the issues. Chee…

  in I have just realised I have list over 1400000 magic beans. Please help. Comment by Xarly October 2018
• Hi Matilda, We have encountered an issue with Farm Heroes Saga starting this weekend and are working on optimising the game right now. We can see it's improving but we are still monitoring it. Thanks for your feedback and sorry for the issues. Ch…

  in Farmhouse hero saga wont download freezes Comment by Xarly October 2018
• Hi Patti, We have encountered an issue with Farm Heroes Saga starting this weekend and are working on optimising the game right now. We can see it's improving but we are still monitoring it. Thanks for your feedback and sorry for the issues. Chee…

  in level 1931 Comment by Xarly October 2018
• Hi Patti, We have encountered an issue with Farm Heroes Saga starting this weekend and are working on optimising the game right now. If this affected a purchase like you mention then please follow the steps here: https://care.king.com/en/blog/artic…

  in why does app keep freezing up or crashing? Comment by Xarly October 2018
• Hi Margare, I've seen that a colleague of mine just did that compensation that you requested as well via Player Support. Always happy to assist here as you can see! :D Cheers, Xarly

  in Level 1165 Comment by Xarly October 2018
• Hi Narelle, I'm sorry for this issue. We have reported it to the studio and they are actively working on it. In the meanwhile, we have found out that playing in incognito mode is indeed working for other players so feel free to use that workaround …

  in Farm Hero Sago will not Load? Comment by Xarly October 2018
• Thanks Lynette for jumping in! I indeed didn't see it was connected to Pet Rescue Puzzle Saga. Your response, as always, nails it, so there is no need for me to add anything to it :-). Cheers! Xarly

  in My pet rescue puzzle saga spänt work to start why Comment by Xarly October 2018
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