Xarly

Community Manager

Comments

  • Hi Knlebeau, If that is the case then, I suggest that you do some troubleshooting. Here is a link to the usual troubleshooting for iOS. I hope it helps improve the situation! Cheers, Xarly
    in Why is store unavailable? Comment by Xarly August 2018
  • Hi Chris, Apologies, it seems like there was an issue with the link. https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 there goes the article that I mentioned. At the very end of each there is a contact option if none of the suggestions worked for you. Cheers, Xarly
    in I no longer am getting Advertising to help me Comment by Xarly August 2018
  • Hi Mootnell, Sorry for not being more specific. 20 gold bars were sent your way yesterday ;-). They should be in your account by now. Cheers! Xarly
    in Pyramid solitaire Comment by Xarly August 2018
  • Hi Knlebeau, It sounds like you had some connection issues while you were attempting to purchase. Did these get resolved? Cheers, Xarly
    in Why is store unavailable? Comment by Xarly August 2018
  • Hi 800mimi, I'm sorry but we cannot restore your progress here. We do have an article that states the main issues, how to solve them and also a link to our Player Support team if you need any further assistance. Here is the article. Cheers! Xarly
    in Candy crush Comment by Xarly August 2018
  • Hi Websterquincy, Sadly, daily bonuses are a tricky issue. Sometimes our daily bonuses don't follow up, I'm afraid. Other times it's connected to the connection of the device or other reasons. If they were reset, then I'm sorry but we cannot restore you back to the progress you had. However, as a compensation to the…
    in HELP. No daily bonus on candy crush soda saga? I WAS AT 460+ and now no daily bonus. I did reset Comment by Xarly August 2018
  • Hi Sycamore, This can happen if your device has changed the time settings (travelling to another time zone, for instance). I suggest you restart the app and if that is not enough, maybe going for a full reinstall in order to fix the issue. Let us know if this worked fine! Cheers, Xarly
    in I no longer get daily rewards or new quests. Says next quest in 96 hours. Comment by Xarly August 2018
  • Hi Sara! This is a known issue that we're working on fixing, but don't worry, it has an easy workaround! All you have to do is beat that level 1209 in order to "unstuck" your avatar and get some stars on that level. That should put you back on the current level. If it happens again in between 1209 and 1293, it means the…
    in Logging in issues - on level 1293 but keeps going back to 1209 Comment by Xarly August 2018
  • Hi db, Did you try reopening to see if it changed or waited a bit to see if indeed, the yeti just needed a bit of time? Let me know and if that's not the case we'll look deeper into it! Cheers, Xarly
    in earned 5 golden tickets and did not get reward. Yeti was busy??? Comment by Xarly August 2018
  • Hi Jo, Can you confirm that when you log in the game is putting you on the last level? Sometimes the avatars get stuck on previous levels and that is the usual reason as to why some of our players are not seeing the rewards when passing levels. Cheers! Xarly
    in Rewards missing Comment by Xarly August 2018
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