Xarly Community Manager

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• Hi Steve, I apologise for any issues in behalf of the team. I understand that the challenge of completing 12 boards and getting all three crowns is not an easy one! I've compensated you already and you should be able to see the gold bars once you l…

  in Bubble Gum Troll Crowns Comment by Xarly October 2018
• Hi everyone, There seems to be an issue and we have reported it to the studio, who's looking into it. For some like Sally (thanks for coming and sharing the results by the way!) restarting and other troubleshooting options work. However, it seems l…

  in When Pet Saga loads a message comes upsaying, This action requires an internet connection Please con Comment by Xarly October 2018
• I'll pass it on then to my colleague, Cez, who is in charge of that one (you had accidentally tagged Soda as the game). Cheers Alex! Xarly

  in A level 2644 is not working. Please, help. Comment by Xarly October 2018
• Hi Bruno, Thanks for the feedback! We will make sure the studio is aware of it, although we are seeing that some players do get past this one (being lucky and using some of the boosters potentially and on the right places). All the best for you an…

  in Level 1155 Comment by Xarly October 2018
• Hi altrilli, If you play on Facebook, you should be able to go back to the same level you were on. 1827 is currently the highest level on King.com, but not on Facebook. Cheers, Xarly

  in Lost about 400 levels- how do I get back? Comment by Xarly October 2018
• Hi Sally, Where are you playing? If it's from a browser, I suggest you make sure it's up to date. This article here might help you fix it: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Cheers, Xa…

  in When Pet Saga loads a message comes upsaying, This action requires an internet connection Please con Comment by Xarly October 2018
• Hi Linda, I understand that you are one of our most dedicated players and I congratulate for it! However, levels are not something that can just be produced out of nowhere. It takes time, creativity, testing, deployment and other steps normal to th…

  in Please unlock 2323 Comment by Xarly October 2018
• Hi Echo, I hope other players come and help you out with that one! It is a very difficult level but we can see that some players manage to get past it. Stay strong and hopefully somebody comes and shares their expertise! Cheers, Xarly

  in How do I beat level 2033? Comment by Xarly October 2018
• Hi Maria, There are currently no issues affecting our game. I suggest you follow this article here to improve the performance on android: https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device Cheers, Xarly

  in My pet rescue puzzle saga spänt work to start why Comment by Xarly October 2018
• Hi TD Wilson, The message comes from the fact that your Flash Player is not up to date. This is regardless of the browser. All you have to do is make sure that it's updated and that should fix the issue. Cheers! Xarly

  in No Flash Player found. 11.3.0 version required. Comment by Xarly October 2018
• Hi Norka, As far as we know there is no current issue with lives not being received. This could very well be that you are not being sent lives by those that are playing in your friends list. Adding new people would be, in my opinion, the easiest wa…

  in request / lives Comment by Xarly October 2018
• Hi Majestic1, We understand your frustration and we are sending your feedback to the studio. Since it's affecting multiple different levels we are gathering it all in one single thread. I will proceed to do the same with this one here. Cheers and …

  in Level 2024 Farm Herows Saga Comment by Xarly October 2018
• Hi Aline, We only offer support in English here in King Care. If you wish to keep using your own language please follow this link: https://care.king.com/en/contact Cheers, Xarly

  in Ajuda Comment by Xarly October 2018
• Hi Venice, If you wish to restore your level, please follow the following article: https://community.king.com/en/farm-heroes-saga/discussion/244857/have-you-lost-your-progress-and-friends-list#latest Cheers, Xarly

  in how can i recover my game progress Comment by Xarly October 2018
• Hi Jilly, I'm sorry to hear that! Sometimes taking a break can help as well (and try other King Games!) to ease the struggle. I'm sure that with the right amount of luck and patience at some point you'll pass it! Cheers, Xarly

  in Level 905 Comment by Xarly October 2018
• Hi Michael, This is not a bug but a very difficult level. If you are not going to clear the level because you're running out of cards or if you won't get to 69 cards by the time all the cards are gone, the game already predicts that you won't be ab…

  in Bug on level 298 pyramid saga Comment by Xarly October 2018
• Hi Alex, Thanks for the screenshot! Are you sure it's 2644? I just tried the level myself and had no issues with it! It looks different than your screenshot so it got me wondering if we are talking about the same level here or not. I'll be looking…

  in A level 2644 is not working. Please, help. Comment by Xarly October 2018
• Hi Mandyjayne, Elsa is right. I just played the level myself and 2058 has no bottles in it. It's all about releasing the 6 bears. I was able to play and complete the level with no issue, by the way. If there's anything else or you have other ques…

  in Level 2058 CCSS Comment by Xarly October 2018
• Hi Rhoda, This is not a common issue so I hope you don't mind me asking more questions to help us narrow down the problem. - Did you have access to the store and one day suddenly you didn't? - Do you have your iTunes well connected to a payment m…

  in How do I get access to the store in Candy Crush Soda? Comment by Xarly October 2018
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