Xarly

Community Manager

Comments

  • Hi Chris, I'm afraid that we cannot openly discuss purchases at King Care. We have this article here that you can follow also for further steps. Let us know if this did work for you or if there's anything else we can do for you! Cheers, Xarly
    in I no longer am getting Advertising to help me Comment by Xarly August 2018
  • Hi Sharon, I'm afraid we cannot discuss purchases openly. Please check this article out and follow the mentioned steps in it. But don't worry, I'm sure this purchase issue will get resolved one way or another. Cheers, Xarly
    in Recent purchase Comment by Xarly August 2018
  • Hi Alex, This is a strange behaviour. Can you please detail the error message that you get? That way we'll be able to help you. Thanks for your time and don't despair, I'm sure we'll manage to fix it together. Cheers, Xarly
    in I am having trouble syncing my devices Comment by Xarly August 2018
  • Hi mootnell! I'm afraid that boosters and lives are locally stored (this is done so that playing offline is a possibility for our players). The moment you restore your iPad, your boosters vanished (it's not the case for gold bars and level though, as I'm sure you already realised). I've compensated you as a gesture of…
    in Pyramid solitaire Comment by Xarly August 2018
  • Hi opheliel, Boosters are connected to your device, and not to the Kingdom. If you change device then your boosters will remain in the previous one. If you reinstall the app, the same would happen. Gold bars and levels are stored in our database but boosters and lives are connected to the device, so that our players can…
    in My boosters disappear all the time Comment by Xarly August 2018
  • Hi Leah, I'll send you a private message and we can take it from there. You'll see an envelope icon on the top right corner of the screen (tilt the phone if you're accessing King Care on it). Cheers! Xarly
    in Response to Customer Care Emails for help Comment by Xarly August 2018
  • Hey Dallas, I'll compensate you for the troubles. Sadly, this is a tricky issue (since it doesn't happen all the time, which makes it more difficult to fix code-wise). In the meanwhile, we keep escalating all the issues to the studio, and compensating where we can. Cheers, Xarly
    in Bananadrama level won’t open Comment by Xarly August 2018
  • Hi Debbe84, Thanks for the report. I've also compensated you for the troubles and updated the studio on the cases that we're seeing around this issue. Cheers, Xarly
    in Cant play final level of bananadrama Comment by Xarly August 2018
  • You're right. This was fixed though for the previous update, but it seems like it did not work out. We just told the studio that cases like yours are still happening and they'll revisit the bug. Thanks a lot for the report and the patience Abeytell. Cheers, Xarly
    in Level 2419 - STILL not fixed. Workaround not able when you are already back to first block Comment by Xarly August 2018
  • Hi Abeytell, I'm sorry and I understand your frustration with this. Let me push this to the studio to make sure we work together on this. Thanks for the heads-up and again, apologies from our side. Cheers, Xarly
    in Level 2419 - STILL not fixed. Workaround not able when you are already back to first block Comment by Xarly August 2018
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