Xarly
Community ManagerDiscussions
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Xarly Community Manager
About
- Username
- Xarly
- Joined
- Visits
- 2,597
- Last Active
- Roles
- Member, Administrator
- Points
- 9,155
- Posts
- 2,499
- Badges
- 67
Reactions
Comments
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Hi Sherry, Are we talking Android or iOS here? We need that information before assisting you further. Cheers, Xarly
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Hi Michael, Can you send us a screenshot of it? You can learn how to here. This will help us better understand the situation and help you :-). Cheers! Xarly
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Awesome, good to hear Valerie! And thanks for coming back and letting us all know how you managed! Cheers, Xarly
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Thanks a lot for letting us know! I have sent some gold bars your way to compensate for the issue. I hope they help :-). Cheers, Xarly
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Hi Game Fanatic, It's me again! I just wanted to let you know that we have received other reports on this and we have let the studio know about it. I'll update you with any news on this! Cheers, Xarly
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Hi PetLover18! For restoring your level, you need to follow the notes on this article here. This should help you fix it and get back to where you were. Cheers! Xarly
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Hi Pam, We experienced some technical issues at around the time of your post. Can you confirm if things got better now? Cheers, Xarly
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Hi Kay, There are multiple ways of playing Pet Rescue Saga. In this case, you are using Windows as the platform. If your current version of the app implies that an older version of Pet Rescue Saga is showing up, I suggest you try playing on another…
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Hi Game Fanatic, We had some issues with the game in the last days. Did it get fixed for you or are you still encountering some issues? Cheers, Xarly
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Hi Donna, First of all, congratulations on being one of our top players! That said, there is no specific date for new levels being released. The team constantly works on creating new content but this is a live product, and that means that many time…
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Hi Carole, I'm sorry but we only offer support here in English. If you wish for assistance in your own language, please follow this link: https://care.king.com/en/contact Cheers, Xarly
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Hi Ashly, I'm sorry that this happened to you. For assistance regarding purchases, feel free to check this article here. Everything related to your issue should be there. Cheers, Xarly
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Hi Janice, That is the way the piggy bank works (as it's mentioned on the feature). The piggy bank is a way of getting way more gold bars for that price, but it always requires a purchase to be used. For specific issues regarding purchases, I sugg…
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Hi RalphSkinnyLatte, I have granted you a fair amount of gold bars given the loss of these boosters that you mention. Make sure in future updates that your account is well connected and remember: gold bars and lives do stay with you, boosters thoug…
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Thanks Marion for the screenshot! The way it goes currently is that you only get shown new lives when there are available. That's why there are none in that screenshot - because there are no lives waiting for you at that time. I wanted to let you k…
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Hi Rich! Some of our events and features are not available for everyone. The game studio does this to understand the players better and that way provide the best possible experience. That is why your friend has it in this case and you don't. Stay p…
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Hi there! We only offer assistance here in English. If you wish to contact us in your language, here is the contact form to do so: https://care.king.com/en/contact Cheers, Xarly
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Hi Lu, We only offer support in English here at King Care. If we wish to receive assistance in your language you need to reach out via the contact form: https://care.king.com/en/contact Cheers, Xarly
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Hi Mieke, We only offer support in English here at King Care. If you wish to reach out in your own language, you can do that via our Contact Form: https://care.king.com/en/contact Cheers, Xarly


































































