Xarly

Community Manager

Comments

  • Hi Meriem, I'm sorry but we do not support French at King Care, only English for the moment. That said, congratulations! You have made it to the highest level for Pyramid Solitaire Saga on PC! However, if you like this game as much as I do, don't worry! There are 1295 levels awaiting for you on iOS and Android. All you…
    in Problème de progression Comment by Xarly July 2018
  • Hi Pummy Raj, Thanks for the report! I will compensate you for the loss of those hammers. For the future, when seeing a glitch, it would be of great help if you can screenshot your mobile and attach it here so that we can see precisely what is happening. Cheers! Xarly
    in Level 266 Glitch: all 4 Diamonds collected & game is not finished (Hammers wasted)!!!! Comment by Xarly July 2018
  • Hi Giuseppe, I suggest then that you make sure your game is up to date. We do run some tests sometimes which could lead to you not having certain events. It is unlikely that this is the case for over a year but if after all the troubleshooting you still don't see it then this is most likely the reason why. I'm sorry that…
    in Il livello gomma non mi esce più Comment by Xarly July 2018
  • Hi Erin, I'm afraid then that, as I mentioned previously, you are currently part of a small group of players that will temporarily not have any new missions. However, this is temporary so it is only a matter of time that they show up again for you. Cheers! Xarly
    in No New Missions Comment by Xarly July 2018
  • Hi Chris, If you lost your level progress, I'm afraid that we cannot help you here. We do have an article about it here and you can follow the steps in it. Cheers! Xarly
    in Where is my saved pyramid solitair Comment by Xarly July 2018
  • Hi Misstoya1822, I'm afraid we don't handle purchases here, given that belongs more in a private conversation and this is a public forum. You can reach out to our Player Support after following the guidelines of this article here. Have a great day and thanks for reaching out! Cheers, Xarly
    in How do I get a refund? Comment by Xarly July 2018
  • Hi Bren, When you speak about notifications on Facebook and that you checked the app it's unclear to me where you're playing from. Can you please specify the platform (Android, iOS, Desktop) so that we can help you better? Cheers, Xarly
    in Candy crush soda lives Comment by Xarly July 2018
  • Hi Gogo Gogo, At King we sometimes need to run experiments to come up with the best player experience. That must be the reason why you're currently not seeing quests. I'm sorry that this is the case but just know that these tests won't be running forever or anything so at some point in the near future you might see quests…
    in Help Comment by Xarly July 2018
  • Hi Leslie, This is, I'm sure you know, a hard level of Soda that you're facing. The best way to crack this one is by having horizontally striped candies right in line with that box that delivers the bottles, or vertical ones on the same row. The fishes will only go there when there is liquorice, but if not, since for them…
    in Soda saga 1416 Comment by Xarly July 2018
  • Hi Tayo, That error seems to be on Android side and not on our game. I'm sorry but from our position there's nothing we can do. I've done a quick search on the internet of "error 505 Google Play" and it seems to be a common one. Many of the options that I saw give clear solutions on how to fix it. I suggest you follow one…
    in Error 505 Comment by Xarly July 2018
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