Xarly

Community Manager

Comments

  • Hi Kathy, This is a known issue that happens because your avatar is stuck on level 1213. What you need to do in order to go back to 1130 is beat that level again. That will unstuck your avatar and should put you back to your level! Cheers, Xarly
    in Candy crush soda will not open where I left off. Im on level 1213, game open on level 1130 Comment by Xarly July 2018
  • Ciao Giuseppe! I'm sorry but we cannot help you in Italian. If you need help and want to use your own language you need to follow this contact form here. Cheers, Xarly
    in Il livello gomma non mi esce più Comment by Xarly July 2018
  • Hi Divegerry, Since it's somewhat connected to a purchase issue, I suggest you check this article and if needed, you can contact our Player Support team. Here is the article. If you need anything else or you have any kinds of issues just come back here and we'll be happy to help! Cheers, Xarly
    in Can not get boosters Comment by Xarly July 2018
  • Hey Augustini, This happens because your avatar is stuck, but don't worry, we are here to help you unstuck it! The issue comes because you are getting no stars on level 620. If you beat that level again your avatar will be unstuck and should go to the level you actually are at (1800 or more as you mention). If after…
    in How can I open my game (on FB) to current level? Game opens too 620-, but I'm on 1800 more Comment by Xarly July 2018
  • Hi Cameraman, I'm sorry but if this is the situation it sounds like the issue is happening because of your device and not because of our game. I suggest you check forums about your device and maybe the mobile company can assist you. If your account works well on other devices then I'm afraid that your issue is specific to…
    in candy crush soda on computer game loads but no game pieces. flash up to date shock player up to date Comment by Xarly July 2018
  • Hi there! Please follow the guidelines of this article here in order to get your level back. Cheers, Xarly
    in Lost progress Comment by Xarly July 2018
  • Hi there! Please follow the guidelines of this article here in order to get your level back. Cheers, Xarly
    in Lost game Comment by Xarly July 2018
  • Hi Erin, Sometimes we do changes on small player groups to analyse things and optimise our games. It could also be that you are currently on one of those groups (given that fully deinstalling and reinstalling the app did not fix it) and it just happened to be a coincidence that you were on vacation at the same time.…
    in No New Missions Comment by Xarly July 2018
  • Hey Rash, This happens because your avatar is stuck, but don't worry, we are here to help you unstuck it! The issue comes because you are getting no stars on level 1215. If you beat that level again your avatar will be unstuck and should go to level 1413. If after beating you get stuck in another level and you're not going…
    in Keeps opening on wrong level! Comment by Xarly July 2018
  • Hi Jill, I just played the level myself and although it is a very tough one (in the end, it's one of the very last levels of Jelly currently) I didn't encounter any issues when playing it. Once you pass the first screen (which I managed by using the fishes) then I didn't go back to the first screen at all and just had to…
    in Level 1679 is working right Comment by Xarly July 2018
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