Comments
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Hey Derrick, Chances are there but it needs to be first checked with what the article advises and if not then via the form that is provided at the end of it. Hope it goes well! Cheers, Xarly
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Hi Derrick, I'm sure we can manage for your wife to go back to her level! Here is an article that you can follow in order to try and solve it by yourself. If it doesn't help, at the very bottom you have a link to contact our Player Support team which will be happy to help. If that's needed, make sure you do it from the…
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Hi ephcahpch, That's an awesome gift you would be sending! To be frank, we don't have gift cards ourselves. But that is because our platforms do themselves. So if you know the platform your friend is playing on, you can give that person a gift card of that platform. For instance if they play on Google, you can give them a…
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Hi Judy! That's correct! The piggy bank is a way for you to get better deals by playing so to say. It always requires a purchase but the amount of gold bars that you can get from it is above the usual standard offer, which is what makes the piggy bank a great option if you're considering purchasing more gold bars. Hope…
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Hi Askaquestion, Thanks to Elsa's heads-up we have checked your account. I'm sorry to inform you that for what we can see in the records, your gold bars are working as intended. You need to be mindful when using the extra moves after finishing a level among other things. These are usually the accidents that lead into us…
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Hi everyone, Thanks a lot for the videos Bronwyn! They are of great help when reporting it to the team, which is what I just did. I'll get back to you whenever I hear back from them. In the meanwhile, if both of you (Brownwyn and Lindy) would like me to move you to the next level in your accounts I'll be happy to do it so…
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Hi Cindy, I'm sorry for this issue. I understand, like Chicken Slayer, the frustration behind this. However, the daily login is subject to many things, such as the device time and date set correctly, not closing the browser when playing on Facebook, etc. There is sadly a lot of technical details that take place on this…
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Hi Yaz, Thanks to the heads-up from Laura, I've managed to compensate you for the issue. I can also see that you already passed the level, which is great news! Have a great day and thanks for the report! (And thanks a lot Laura!) Cheers, Xarly
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Hi Margaret, We just checked and your Gold Bars balance is working well. When playing, make sure you're aware of how and when you're using them, especially around things like the extra moves. I'm sorry you accidentally spent your gold bars but in this case there is nothing we can do. Cheers, Xarly
