Xarly

Community Manager

Comments

  • Hi Reenie0514, That's a difficult level! However, lots of our top players have managed to get passed it. It's a challenge, but one I'm sure you'll manage to pass! Maybe videos such as the following can help: https://www.youtube.com/watch?v=0CF-taiM2ek Cheers and do not despair! Xarly
    in Soda Saga level 620 Comment by Xarly July 2018
  • Hi Natalia, That is usually indeed connected to the time of your phone. Bugs connected to times are likely to happen if you change time zones. You can just make sure your phone's time is set up correctly and then if restarting the app and the phone didn't fix the issue (which is likely to fix it) you can reinstall Candy…
    in No New missions? Comment by Xarly July 2018
  • Hi Jessica, Thanks a lot for the feedback! The studio is testing different options right now but I'll make sure your feedback gets passed on to them. They will keep on monitoring the feature so I cannot give you concrete news on what will happen and when, just know that your feedback will be sent their way. Cheers! Xarly
    in I want to know when the unlimited boosters are going to stop Comment by Xarly July 2018
  • Hi Fanny! There's no glitch with this level and it is working as intended. You just need to understand that level 1633 is one of the three last levels of Candy Crush Jelly Saga as a whole! That means only our top players manage to get passed it, hence its difficulty. I'm sure you'll crush it at some point! Cheers, Xarly
    in Jelly Crush level 1633??? Comment by Xarly July 2018
  • Hi Sarah, That's interesting! On Facebook there are 185 levels, so although you are almost there you should still have 15 more levels to play. However, if you love Pyramid Solitaire as much as I do, do not despair! There's 1295 levels (and counting) for us to play on mobile or tablet :-) Cheers! Xarly
    in I am stuck on level 170 Comment by Xarly July 2018
  • Hi Patty! That's a weird technical issue. I know you've mentioned uninstall but Pepper Panic Saga is on Facebook, which means that it cannot be "installed" or "deinstalled" per se. Have you tried clearing your browser's cache and cookies? This can help fix it. If not come again and we'll look into it! Cheers, Xarly
    in Pepper Panic Saga works but there are no profile pictures of my friends. Comment by Xarly July 2018
  • Hi Cat, Throughout this process you've been compensated 4 times already. I'm afraid we can't do any more for you in that regard. Have a great day. Cheers, Xarly
    in Not getting my gift boxes, gold pin, or gifts from Rainbow road Comment by Xarly July 2018
  • That's great news Lizzy! We hope your awesome nickname stays around to help others or to contact us in case anything happens again. Have a great day! Cheers, Xarly
    in Jelly Bear stuck at top of screen bug. Comment by Xarly July 2018
  • Hi Honeysuckle143, We've looked into it and we apologise for what happened. Because of this issue and what you mentioned previously about your boosters disappearing (please remember they aren't connected to your account but to your device, which means that if you erase data, reinstall the app or change device you lose…
    in I won the tournament but NEVER received my bonus items Comment by Xarly July 2018
  • Hi Dorothy, Are you playing on browser or mobile? If you're on browser, clearing your browser data and clearing the cache can help. For mobile, just try restarting the app. And if none of them work, please come back to us and attach a screenshot so that we can inform the studios. Cheers! Xarly
    in Can’t buy my piggy bank. Comment by Xarly July 2018
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