Xarly

Community Manager

Comments

  • Hi Toni, I'm sorry but for purchase issues we cannot help you here. Please follow the guidelines of this article here. Have a great day! Cheers, Xarly
    in Where are my gold bars? Comment by Xarly July 2018
  • Hi Cody, I'm sorry this happened! I've compensated you for the issues. Although it might not be as good as what you had, I hope it alleviates a bit the frustration. Just a reminder that boosters are indeed connected to the devices. This is why losing them all is usually connected to a device issue of some kind. If the…
    in All Boosters Gone Comment by Xarly July 2018
  • Hi DaniBlanchard, I'm sorry you run into this issue. I've given you a small compensation to alleviate the frustration. Thanks for coming and reporting it to us! We will be monitoring the community and if we see it happening more often we will report it to the studio so that they can look into it. Cheers, Xarly
    in Hello. I tried to use one of my booster jokers but the game wouldn't allow me to use it. Comment by Xarly July 2018
  • Hi Nicola, Did you reconnect in another device? The game saves the progress and the gold bars but the boosters are specific to each device. The reason behind this is because this way you are able of playing offline as well, as long as your device saves the boosters. If you want to use the boosters you had, you would have…
    in Problem with booster Comment by Xarly July 2018
  • Hi Jello, The way the piggy bank works is clear in the feature. We're not trying to scam anybody, it's a feature that explains itself. You understood correctly what you get when you upgrade it, which means that the messaging is clear. Using it or not is up to you. Every player is absolutely free to ignore the feature, it's…
    in Shame to you, King, it's over, this game is a cash machine for you Comment by Xarly July 2018
  • Hi Jello, I understand your frustration but I recommend you to stay polite and respectful in your comments. We foster a friendly community here and although criticism is welcomed, it needs to be done in a respectful way. That said, we would never do something like what you mention in an intentional way. We listen to our…
    in By the way, it's funny how the "more cards joker" never works Comment by Xarly July 2018
  • Hi Billy, Can you send us a screenshot of what's happening? Also, please make sure your avatar is at your current level (you can see that by checking if the levels before have stars or not). If a level doesn't have stars, you need to pass it again. This is usually the main reason why some players are not getting their…
    in What happened to my Bonus and my Balloons again? Comment by Xarly July 2018
  • Hi Cat, I'm sorry you're going through this but I have to be clear. We have looked thoroughly on your reports and there is no issue on our side. Also no other player is running into this, which means that whatever is happening to you is outside our control sadly. I suggest you try other devices, creating a brand new…
    in Not getting my gift boxes, gold pin, or gifts from Rainbow road Comment by Xarly July 2018
  • You should have received some extra gold bars in your account (this one here, the one you're using to message us) on the 5th of July at around 12:30 CET. Make sure you check the total amount, it should be there :-) Cheers! Xarly
    in Lost all my boosters!!! Comment by Xarly July 2018
  • Thanks for the additional feedback Hadar and for passing it on Chicken Slayer! We'll forward this to the studio but I have no specific date for a fix on this issue as of now. If I have news, I'll make sure you guys are the first to know :-). Cheers! Xarly
    in Candy Crush Jelly 1597 is broken! Liquorice Larry keeps trying to make an impossible move. Loops. Comment by Xarly July 2018
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