Xarly

Community Manager

Comments

  • Hi LizzyLemondrop, Thanks for the report and the clarity of it! This was an issue some time ago but it seems like in your case it reappeared. Have you tried playing it again? Also, if you're playing on your browser, clearing the cache and browser data should help fix it. Let me know if this worked, if not there are other…
    in Jelly Bear stuck at top of screen bug. Comment by Xarly July 2018
  • Hi Honeysuckle143, Which tournament do you refer to? We'll be here to help you, don't worry. We understand the frustration but before taking action we need you to elaborate a bit on the situation so that we can look into it. Cheers and thanks for coming to us, Xarly
    in I won the tournament but NEVER received my bonus items Comment by Xarly July 2018
  • Hi Wanda, I'm not sure I understand what you mean. Can you please provide us with a screenshot and an explanation of the issue? We'll be happy to help :-). Cheers, Xarly
    in Candy Crush soda no tiles Comment by Xarly July 2018
  • Hi Steve, I just wanted to join Laura's message as well and wish you and your family all the best. As she said though, we cannot handle these issues on a public note. However, I'm sure that you can contact the team there and they will be happy to assist you. If possible, I recommend that you use her account to contact…
    in Ethical refund? Comment by Xarly July 2018
  • Hi tanoland, That happens because your avatar got accidentally stuck on that level (1681). You need to pass it and make sure you get some stars on it (which will happen automatically if you beat the level) and it should put you back on 1952. I hope this helped! Cheers, Xarly
    in In Candy Crush Soda my game always starts at level 1681. I am at level 1952. Comment by Xarly July 2018
  • Hi B4behzad, Please follow the steps in this article here for lost levels. At the Cheers, Xarly
    in In candy crush soda I lost my levels and I'm back at the beginning Comment by Xarly July 2018
  • Hi Karenk23, For the tags you've been using I presume you are playing on Facebook and a computer. Have you tried the steps that we suggest here? They tend to work for technical issues like yours. If not, just come back and we'll gladly help you! https://www.youtube.com/watch?v=OESCE4Jj2tU Cheers, Xarly
    in I started with greyed out screens but now they just flash and I cant play any King games Comment by Xarly July 2018
  •  Hi Fanny, Thanks a lot for the report! We will add it to the others and will keep informing the team about your feedback while they work on fixing it. Cheers, Xarly
    in Jelly Saga 1619 DEFINITELY GLITCH!!! Comment by Xarly July 2018
  • Hi Siri, I'm sorry but we cannot help you here. You need to contact our team of Player Support after following the guidelines of this article. Cheers, Xarly
    in Did not get my gold bars. Comment by Xarly July 2018
  • Hi Jerrilyn, Thanks for the report! We have already informed the studio about it but the feedback from all of you always helps. Cheers! Xarly
    in 1619 Comment by Xarly July 2018
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