Xarly

Community Manager

Comments

  • Hi Chi! Thanks a lot for the video and the report! This is a known issue now thanks to all your feedback but the attached video can help us greatly. The team is already working on it and although I don't have a specific date, I'm sure that they'll fix it as soon as possible. If any news come my way, I'll let you know!…
    in Candy crush Jelly Saga level 1615 has a glich Comment by Xarly July 2018
  • Hi Roni, I understand your frustration. However, if you did find your Facebook password and tried playing on another browser you would be able to play. I'm sorry but collaboration works both ways. If you want to have the perception that we do not listen no matter what then I sadly won't be able to change that. However, I…
    in Does anyone from King actual monitor this Support page? Comment by Xarly July 2018
  • Hi Lyzyb, That sounds like either a misunderstanding or a visual bug. The maximum amount of wait is 72 hours. Check please if your phone's hour is set up properly as that can mess up with the game mechanics sometimes. Cheers, Xarly
    in Waiting time till recharge Comment by Xarly July 2018
  • Hi Divegerry, Thanks for coming and reporting this issue! Thank you for your patience and I'm happy to provide great news to you! In the next 2 weeks a new update for Candy Crush Jelly Saga will be released which fixes this issue. If you are playing on a mobile device, please keep an eye out for the next game update in the…
    in Level 1597 is caught in a loop. Comment by Xarly July 2018
  • Hi RennyB, You should not be forced to spend Gold Bars. Usually you have some time to wait before passing or you can skip it by spending those gold bars. If you are indeed forced to spend those gold bars (which is, again, never a must in our games) please send us a screenshot and we will be happy to report it to the team.…
    in i keep asking this, but get no answer from King. Comment by Xarly July 2018
  • Hi Nathan, I'm afraid that for what I can see you were granted the gold bars from staying on top. The issue might be that you did not get a notification about it (but the gold bars were added). If you have the issue again in future events I suggest you take a screenshot of the number of gold bars before and after so that…
    in Bubblegum hill Comment by Xarly July 2018
  • Hi Gaby, Worry no more! We're here to help you out with this very known issue, that has a very easy workaround! Just go to that level 200 something and make sure you beat it (it probably shows without stars). Once you have stars on it, problem solved! You should be jumping back to your current 746 and it should no longer…
    in My profile in Soda is not updating my level Comment by Xarly July 2018
  • Hi HeroicDiva, (love the name!) I'm here hopefully to give you that assistance you need! This is an odd issue so we need to check what's up together. Was it working well before you came to message us (meaning you were getting those fishes when on fire)? Can you see and select other fishes before starting? I take from what…
    in Not receiving Jelly Fish in Rainbow Road Comment by Xarly July 2018
  • Hi Andrea, Sorry to see this happened. Sadly, boosters and daily bonus cannot be stored because of a technical blocker. However, I've checked your account and compensated you for the issues that this might have caused. I hope it helps! If there's anything else, just reach out :-). Cheers, Xarly
    in Lost all my boosters!!! Comment by Xarly July 2018
  • Hi Krisk, Thanks for the awesome question! The leaves or confetti are connected to how well you passed the level but they are pure decoration so to say, they don't have any additional gameplay functionality. Cheers and if you have any other questions: fire away! Xarly
    in What do the embelishments on the stars mean when a level is completed. Comment by Xarly July 2018
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