Xarly

Community Manager

Comments

  • Hi Sherry, Are you connected to our games via Facebook or via King.com? This is a first step in order to be able to solve the issue :-) Cheers and thanks for reaching out, Xarly
    in Syncing between Amazon Fire tablet and laptop Comment by Xarly July 2018
  • Hi ELazzie! Have you tried connecting your Kingdom and Facebook account when on your phone or previous device? That way you'll always keep your level no matter the device, as long as you keep the same credentials when logging in. That'd be my suggestion! If not, just come back, I'm sure we can find a way to make it work…
    in Transferring Candy crush levels to a new iPad Comment by Xarly July 2018
  • Hi Eva, Sometimes, depending on the device and the connection, the arrival of the items might take some time. That said, if you have issues with your purchases, please go to this article here and follow the steps. I'm sorry we cannot help you more on this platform. Cheers! Xarly
    in How do I receive my boosters from the $6.99 deal that I didnt get? Comment by Xarly July 2018
  • Hi Nathan, The only way of earning Gold Bars is by staying on the throne. Depending on the time spent on the throne before being dethroned you would get more or less Gold Bars. You would get those gold bars accordingly the moment you're dethroned. That's currently the way the event works. I hope I was of help! :-) Cheers,…
    in Bubblegum hill Comment by Xarly July 2018
  • Hi Tim-Brandy Sella, I'm sorry you went through this. Please note that nobody from us here at King is trying to get more money from you, it just sounds like a glitch or an issue with connection. We cannot handle purchases here (given that it's a public forum), so please follow this article's steps and contact us using the…
    in Why when I’m fixing to pass a level when I go buy gold it don’t stop loading Comment by Xarly July 2018
  • Hi Cat, This happens because your avatar is elsewhere. You need to scroll down the different levels and I'm sure you'll find it somewhere. Make sure you complete the level where your avatar is and things should go back to normal. Cheers, Xarly
    in Not getting my gift boxes, gold pin, or gifts from Rainbow road Comment by Xarly July 2018
  • Hi all, Thank you for your patience and great news everyone! In the next 2 weeks a new update for Candy Crush Jelly Saga will be released which fixes this issue. If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is…
    in Candy crush jelly crush 1597 is broken Comment by Xarly July 2018
  • Hi Geri, We had an issue with Windows when deploying our last update and sadly affected our players. Things should be fine now but if that is not the case, please let us know. Cheers, Xarly
    in 628/2018 Candy Crush Soda will not down load. Comment by Xarly July 2018
  • Hi Twiggy0709, Thanks for the heads-up! We noticed and report the issue to the team after the situation happened. If you still have any issues, please let us know. Apologies for what happened and thanks for your patience! Cheers, Xarly
    in Candy Crush Soda worked fine on my computer yesterday, but won't open now. Comment by Xarly July 2018
  • Hi Mei, Sometimes the teams do tests on events to see their performances and check functionalities. I'm afraid you might be part of a small fraction of our players that is not getting the event. We cannot change that although please know that this is temporary and things might change with future events coming. I'm sorry…
    in Why don't have bubblegum hill challenge to play ?? Comment by Xarly July 2018
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