Xarly

Community Manager

Comments

  • Hi Starknight75, Apologies in behalf of the team. There was an issue after the update as you mention but things should now be normal again. If it's not the case for you, please let me know. Again, apologies on what happened. Cheers, Xarly
    in Why can't I open the Candy Crush Soda Saga app on my PC? Comment by Xarly July 2018
  • Hi raffaella, Sorry for the delay in our response. We have seen that there was indeed an issue on Windows during that day, but things seem to be back to normal. Are you still having that issue? If so, may I suggest that you try reinstalling our app? Cheers, Xarly
    in Technical Comment by Xarly July 2018
  • Hi Theresa, That tends to be because your avatar is stuck on that level (a known issue that the team works on fixing). In the meanwhile, if you just play that level and get some stars on it (you can see by yourself in the map that the level has no stars) it will solve it and "un-stuck" your avatar. Cheers, Xarly
    in Candy crush soda Comment by Xarly July 2018
  • Hi Doreen, This sadly happened outside of our working hours (ours as in the moderators). I apologise in behalf of the team. If you still have any issues, please let us know. Cheers and thanks for your patience, Xarly
    in Candy crush soda will not load up , any forum moderator going to reply to people Comment by Xarly July 2018
  • Hi Pam, Sorry for all the inconveniences that happened with the last update. We understand the frustration and are passing your feedback on to the team. Regarding your purchase issue, can you please contact the Player Support team via this link here? Make sure you specify it's a purchases issue. They'll be happy to help…
    in Candy Crush Soda not opening. Fine until June 28th. Comment by Xarly July 2018
  • Hi Debbie, Thanks for the feedback! Our events are not only not fixed in time but also not in the way they work, as the team keeps checking their performances and improving them. We'll pass your feedback on to the team though. Cheers! Xarly
    in No of gold bars in bubblegum hill Comment by Xarly July 2018
  • Hi Shyam, We have seen this happening to other players and have reported it to the team. I apologise in behalf of all of us here. If you are still facing issues, please let us know. Cheers, Xarly
    in Help!! Game doesn't start anymore on windows 10 Comment by Xarly July 2018
  • Hi Marina, Is the game putting you on your correct level? If it doesn't, this might be the reason why you are not getting rewards. All you need to do in that case is pass any levels that are not showing stars in order for it to work well. If this is, or isn't the issue, please come back and we can take a look at other…
    in Candy crush soda items Comment by Xarly July 2018
  • Hi Christen! This is a known issue on our side. But while we work on fixing it, you can easily work around it by passing that level 1285 again. Basically, that level should appear with no stars, which is why the game puts you back there every time you start. All you need is to play it and get stars on it. It could happen…
    in Game thinks I’m on lower level Comment by Xarly July 2018
  • Hi LG, We're sorry that this happened to you. We cannot revert the login bonus as you request. I'll send you a private message to see if there's a way to compensate for this issue. Again, apologies and please check the top right corner for an envelope icon. A private message from me will be there waiting for you. Cheers,…
    in Your mistakes. Comment by Xarly July 2018
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