Xarly

Community Manager

Comments

  • Hi Sarah, Our offers vary from time to time and are not fixed. We will make sure we pass your feedback on to the team but I cannot assure that the offer will come back daily, as (like I mentioned) the team varies their offers in order to improve the players' experience. Thanks for coming and raising your questions though.…
    in why don't I get the 2 hours for £6.99 offer anymore? I used to get this offer daily. Comment by Xarly July 2018
  • Hi Marcie, We're not aware of any performance issues on our side so I suggest you improve the performance of your devices (cleaning storage and freeing RAM usually works well for me). If after improving your devices you still have issues with our games, please come back: we'll be happy to help! Cheers, Xarly
    in Games take a very long time to load Comment by Xarly July 2018
  • Hi Lizzy, Thanks for the report and for letting us know! The video doesn't seem to be working properly (and it would be of great help for us to understand and report your issue). Can you please re-send the video? Cheers, Xarly
    in Jelly Bear stuck at top of screen bug. Comment by Xarly July 2018
  • Hi Kika, That happens because your avatar is stuck on level 1134. You can know that by checking if there are stars on that level. If it doesn't have any, then just pass that level again and it will get fixed. It might be that there are other levels on the way with the same issue. We're aware of this problem and the studio…
    in I'm on level 1457 but every time the game restarts it is on level 1134 and I'm obliged to flip all s Comment by Xarly July 2018
  • Hi Tom, This is a known issue but don't worry, it has an easy workaround. You need to find the level that has no stars and play it and pass it again (it could be 1005 itself). There are chances that other levels along the way have the same issue, which is why you are going back to that level. Once you defeat that level…
    in My icon stuck in level 1005 of Candy Crush Soda Comment by Xarly July 2018
  • Hi DLV, I'm sorry to hear this. It seems like you're having technical issues of many kinds. I suggest you contact our team of Player Support so that they can assist you better given that it's affecting you in multiple ways. Here is a link to them: https://care.king.com/contact If not, you can also message the Candy Crush…
    in I’m playing CC Jelly and I can’t get past the daily bonus page. Comment by Xarly July 2018
  • Hi Bibi, It's good to hear so! You can find out more on how to restore your levels here. Cheers, Xarly
    in PC version not syncing to Android version Comment by Xarly July 2018
  • Hi Kabuto, Thanks for the feedback! We will pass it on to the team, but I just want to let you know that although it is indeed a very hard level, we have players that are passing it! It takes a while, some strategy and like always in life, a tiny bit of good luck but I'm sure you will eventually manage to get through!…
    in level 149 unsolvable after game mechanics changed Comment by Xarly June 2018
  • Just passing by to confirm what Chicken Slayer said - feedback is being looked at, thanks Francis! Cheers, Xarly
    in Candy Crush Soda Saga playing at super fast speed Comment by Xarly June 2018
  • Hi Alie, This is one tricky case! I need to ask you some questions in order to help you. - Have you tried playing in other devices with your account and does it work well, or have you tried other accounts on your iPad? Although it seems like it's device-related we need to make sure that's the case. - Does it happen with…
    in Loading Candy Crush Saga Soda Comment by Xarly June 2018
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