bearwithme

Moderator

I’m sorry they were unable to help you. Your game may have become corrupted but the only solution for that issue that I know of is to deinstall and reinstall the game. However, if you do that - you will lose any saved boosters/gold bars (that were not purchased) and also lives from friends - so this is not something we…

I hope you have a wonderful day @Boybinary and a great year! 🎂🥳🎉🎈 😊🐨💕

Happy Belated Birthday @me6412! I hope you had an awesome day David and best wishes for a wonderful year!🎂🥳🎉🎈 😊🐨💕

Hi @christinewupp - it most likely is a test, but your info has been passed on to the studio - so we will see what they say. 😊🐨💕

There has usually always been a slight lag between the release of the new levels and when the hard/extra hard etc. markings show up. If you play immediately after the new levels appear, then you probably won't see the markings. The test I was referring to was something else - the studio was testing not having the markings…

Hi @losin51 - I am sorry this is still happening to you. Have you tried contacting Player Support? At this point they are your best avenue to try and get some help. If you need to know how to contact Player Support: If you play on mobile, then please email Player Support directly from the game. Go to the game's Start Menu,…

Hello @Vbellacosa - I’m glad you have joined us here. I usually don’t play with the sound on when I play Candy Crush and if I do, I usually don’t wear headphones or ear buds. Also I play on an iOS device. However I will pass on your input to our Community Manager and see if the studio is aware of an issue with this. Thank…

That is very strange. I have passed your info on and will let you know what (if anything) I find out. I can't compare with what I have because I kept some episodes in reserve to compete in the finals of the soccer tournament that starts tomorrow. 😊🐨💕

Hi @twhatdouwantme4 - I will go replay that level and see what happens when I play it and get back to you. You said you have tried this on multiple devices - which devices are those. I use an iPhone 12 Pro Max, so that is what I will use to try and replay the level. I'll get back to you shortly. 😊 Hi - I just replayed 4595…

Hi - I found out from our CM (Community Manager) that the studio is conducting a short duration test with having no marking on the map to show which are hard etc. Your input has already been passed on to the studio. Thank you for joining us here and providing your opinion. Hopefully your map will return to normal in the…