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I am unable to load game on my IPad.

Cheryl_London
Cheryl_London Posts: 2

Level 1
in Support

I have a supported IPad and at least 3gig free memory.  Game won't load.  Seems like others have had the same problem and your responses have been unhelpful.  I think the game has a bug.

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Answers

  • aCe
    aCe Posts: 1,442

    Have you tried removing the game from your iPad, restarting it and re-installing it. This normally clears out any loading issues as it clears out any buggy issues and your cache etc. Try it! 

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  • Cheryl_London
    Cheryl_London Posts: 2

    Level 1

    But won't that wipe all my progress?  I would hate to start from scratch.  And another, I don't play via FB.

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  • aCe
    aCe Posts: 1,442

    Okay, sorry, I thought you might have been connected to Facebook. I highly recommend it, or maybe even connect to the Kingdom if you have it in your game. Then your progress is always safe. 

    Has the issue been sorted, is your game loading now?

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Hey! Would you like to give us your opinion?

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