profile not moved as levels progressed

Lorna-3

My picture has remained at level 526, yet I have progressed to level 534. Is there a way to sync up? There is s grey ghostlike image on a few of the levels in between, but I have no idea what that means.

thanks for your assistance 

Randle

Have you checked for updates Lorna? Check for updates for all your apps and your device itself.Do you connect to the Kingdom and/or Facebook in the game on your mobile?

Lorna-3

I connect to Facebook in the game on my mobile. My app was already updated, the last update was 20th December 15. Unfortunately this has not solved the problem.