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Pyramid Solitiare Saga - synchronization levels

Nefertari
Nefertari Posts: 2

Level 1
in Support

My problem is I am on level 352 when i am playing on my phone Huawei p8 lite (Android 5.0.1), but when i log in on my Samsung Note3 (Android 5.0) or on my Ipad mini (IOS 9.3.2) I am on livel 336. Why is this and what can I do to fix it. Thank you.

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Nefertari!

    Make sure that both of your devices are connected correctly to Facebook or Kingdom - this will sync all your progress and you should now have all your levels correctly at 352.

    If you already have both devices connected could indicate that there's an issue with the connection. Please see this thread on how to reconnect: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

    Cheers :-)

  • Nefertari
    Nefertari Posts: 2

    Level 1

    hi Combo :-)

    I still have the problem, I see my progress only on my phone Huawei p8 lite (Android 5.0.1).

    All my devices are synchronized and the level is 338 but on the Huawei the level is 365 and the account is always the same.

    thank you :-)

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