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Hi Meriem,
Again, I'm afraid we can only help you out in English. I suggest you check that your phone is functioning as expected and that is up to date. The last of the tests is to play any other game and see if they work. If they do then come back to us and we can look into it. However, if they don't, it means that the issue is with your phone and you will then have to look deeper on that side.
Cheers,
Xarly