Chest at level 761

Karen_Cook

How do i claim the treasure  chest key.  I have  completed level  761 with  3 stars 

Crazy Cat Lad

I will move this post to Pyramid Solitaire Saga then. 

QueenB

Good news @Karen_Cook

I was able to locate your game records and I can see your way passed this level now. I've compensated you for the trouble and we'll keep an eye on this feature as we haven't received any more similar reports about the same issue.

Thanks you again for taking the time to report this and may the cards be with you

Crazy Cat Lad

Do you refer to the chest at the Roadblock between levels 762 and 763?

Could you post a screen shot of that so I can take a closer look at this? 

Karen_Cook

No I have no roadblock,  it is the key that unlocks a reward chest

Lynette

Karen_Cook said:

No I have no roadblock,  it is the key that unlocks a reward chest

Which game are you asking about @Karen_Cook ?
It sounds like it's not Pet Rescue (where this is posted) but another game like Candy Friends.

Karen_Cook

Yes my mistake, sorry the game is pyramid solitaire saga

Crazy Cat Lad

I will move this post to Pyramid Solitaire Saga then. 

QueenB

@Karen_Cook So you're saying that there was a key when you got to level 761? You don't need to pass the level the key is on, just reach the level so something must have gone wrong.

Can you please send me your Game ID so we can investigate further? This link will help you find the ID: https://community.king.com/en/other-games/discussion/247521/what-is-my-user-id-and-where-can-i-find-it

Thanks  

Karen_Cook

I followed above advice, the crown did not appear. I cannot find my id number

QueenB

Good news @Karen_Cook

I was able to locate your game records and I can see your way passed this level now. I've compensated you for the trouble and we'll keep an eye on this feature as we haven't received any more similar reports about the same issue.

Thanks you again for taking the time to report this and may the cards be with you