Restarted progress after facebook sign up

Janicka

Hello, i was in 1023 lvl and after sign up on facebook i have reseted progress, can you help me please?

PummyRaj

Hello @Janicka, Hearty Welcome to the Pyramid Solitaire section of our friendly King Community

I am sorry to hear about the issue in your game!!  Is this the first time you are signing into the game through Facebook?  OR did you create an account before itself?

** To write back, tap on "Type your Comment" box located below.  

Janicka

Yes, it was my first time into sign up to facebook to save my progress. I want to play on new phone, thats why i wan to save my progress.

PummyRaj

Hello again @Janicka, Thank you for replying back  

Please follow this link to get your progress back  https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

** Scroll down all the way to the bottom of that Help Article ---> Go to the second paragraph where it says "What we suggest is that you connect the game to either Facebook or Kingdom now............"   

** Since you have already signed in to Facebook, now play a level and click on "here" in Green fonts and follow the directions that come up.  

NOTE:  Please remember that the Support team will bring your level progress back but not the high scores you had before.  

Please post back if you need any further assistance.  Have a great Monday 🤗