Lost progress

aliwat

game kept crashing so deleted & reloaded. Have played for years. Way past 1000 games & had lots of gold bars. Was linked to my Facebook but now all progress is lost & im back at the beginning   Please help 

QueenB

I'm sure you're game has been backed up @aliwat but lets have a look 😉

Can I have your User ID please so I can start by locating your game records? Which level are you supposed to be on?

Thanks  

aliwat

Thanks for your response. Would my user ID be my email?  Can’t remember my exact level - roughly 1180

QueenB

It's a numeric ID, this User ID  link will help you find it!