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Hi, I was playing the latest episode yesterday, level 121. Today, my game popped up at level 115!!

sscott6734
sscott6734 Posts: 3

Level 1
in Support
What happened, please!! I waited over a week for the next level to be available and now it's gone. Please help.

Answers

  • PummyRaj
    PummyRaj Posts: 44,081
    Hello @sscott6734, Hearty Welcome to our friendly King Community :) 

    I am very sorry to hear that you have lost your level progress in your game!!  Did you try to reboot your device and see if that brings back your level?  If you did not, try this... 
    Force close your game App ---> Disconnect from WiFi ---> Clear Cache / Cookies ---> Turn off your device for 2-3 minutes and turn it back on ---> Connect to Internet ---> Log back into your game and see if your actual level comes back up?  

    If it still did not help, try the tips in this below link which was provided by the King Community for our convenience
    https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

    ** Please post back and let us know how it went.  If you tap on "Type your Comment" box located below, you will be able to write back. 

    Hope everything works out fine!  Have a great rest of the weekend =)
  • sscott6734
    sscott6734 Posts: 3

    Level 1
    Thanks for getting back to me!! I went through the steps and unfortunately, it didn't work. However, I "connect" through Facebook, which I've never done, and now I'm back in business! Thanks for your help. I'm hooked on this game!!! Enjoy the rest of your weekend too!!!
  • PummyRaj
    PummyRaj Posts: 44,081
    I am very glad to know that you are able get back into the game and your current level :+1: 

    Not sure the reason behind and why it happens!!  But as long as the game works, we all are happy 🤗 
  • yass78
    yass78 Posts: 125

    Hi all,

    I played level 2057 and notice that last one week no other players are moved from origin levels. I reinstall the game login and then I was back on level 2025.

    5D350BFF-BB38-486F-96C1-6757E2F31937.png

    Here you can see that I pass the level. How can I return to 2057 level again and to get back my help cards like extra joker etc?

  • yass78
    yass78 Posts: 125

    This is where I stuck

    24B7EB16-404E-48B3-95AC-BDB5C1BE3C0B.png


  • yass78
    yass78 Posts: 125

    I’m still here... Can anyone help?!! Please!

    603D7E32-FABA-4B4D-89B7-A5D1E7EE5A42.png


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