Hello @cgg123, Hearty Welcome to our friendly King Community
I am very sorry to hear about the issue in your game! The Community Team has provided many help articles for our assistance in this kind of assistance.
** Please follow the steps and let us know how it went and/or it helped or not! If you tap on "Type your Comment" box located below, you will be able to write back.
Hope everything works out! Have a wonderful rest of the day/evening!