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Pryramid Solitaire mail is gone

brirox
brirox Posts: 1

Level 1
in Support

My mail has disappeared and I can not receive any lives can any one tell me how to add the icon back to

Pyramid solitary

Thank you

Roxanne Hollon

Comments

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @brirox , and welcome to the Community!!

    Don't worry- the icon will reappear as soon as you have mail. It only disappears when you have no new lives from your friends, so when you receive the next one, you'll be able to see the icon in your game again.

    I hope it helps! Please let us know if you have more questions- we're always here for you!! ❤️

  • NurseBec
    NurseBec Posts: 1

    Level 1
    https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/620248#Comment_620248

    My mailbox is also missing and I know for a fact I have mail, so where is it? Feels like a scam to force us to buy lives??

  • Cindybear1
    Cindybear1 Posts: 1

    Level 1

    My mail is missing as well and I took know that I have lives. Even when I got to open the chest and received hearts (lives) I never got them. How can this issue be fixed. I've been playing this game for a long time.

  • DieOmimi
    DieOmimi Posts: 41,695

    Hi @Cindybear1 warm welcome!

    Please make sure you have the latest version of the app. Is the envelope in your game that indicates new lives? 

    image.png

    If you click on it, it will show you the donated lives of other players. You can also claim life for yourself. 

    image.png

    I have a lot of donated lives from other players.

Hey! Would you like to give us your opinion?

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