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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
Mine is the version you asked for.
No and no. I was given them for the inconvenience, I didn't ask for them as I would rather have the game working properly.
Hello @wdav4966 !
Have you lost 1000 Gold Bars? Have you won them? Tell me more about the issue and let's see if we can solve it 😊
Hello Adventurers!!
Thanks a lot for sending us the player ID's over! The Studio team are still investigating this, and it's very useful for them to have them. Can I ask you for another favor? Could you please make sure your app is on version 1.101.0 ?
You can look up the version on your app store.
Thanks a lot!!
They gave me 1000 gold bars. Unacceptable.
My ID is 1182719160.
I have been having this problem for weeks now. Oddly enough, it connects long enough to take my money. After reading another comment, I tried connecting on my phone. It connected but is showing me at level 2026 and I'm at level 2050 on my computer. Also, the instructions you give for finding your player ID might work for candy crush but they do not work on Pyramid Saga.
User ID 5900297443
Game not connecting to the internet. I also lost all rewards I had accrued. I deleted and reinstalled the game & that worked for a while but it's not connecting again. Thanks!
No internet connection
Anch'io da parecchi giorni ho lo stesso problema di connessione. Il mio user Id è
1540468124
using my iPad and not getting an internet connection, been like this for several days, I’m getting a connection on everything else so it’s not that.
Stick your comment badges, I'm not 5!!!
Now my piggy bank has stopped filling up! The game has gone mad!!!
Same problem here
My ID is 6238706655
support ppl: please get back to us.. we need this fixed so that we can continue playing:((
My ID is 1177139143
My user ID is 7333588229
Hi Lola_Pop
My ID is 6000879548
Hello Lola_Pop
My ID is :7287570710
Thank you @arvma51 and @Mortanious !!
I'll pass them over to the technical team 😊
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I have all the same issues as the other players. I'm over it. Let us know when the problem is resolved! I'm taking a break
Support is not working. No response, no solutions. No I give up the h
Quality customer service from King. Not.
Still the same issue with no connection this morning. I can't send lives to people but can receive lives. Very strange.
SAME!
I have had no connection to the Ngernet for this game 9nly for the past 3-4 weeks. How can I solve this issue?
Hi it is still the same problem for me. It has been like this for weeks and when I started this thread I had no idea that so many others were in the same position. It is good to be part of a community but it would be even better if we got a result! Please keep trying to solve this Support as we want to enjoy and play but the game no longer holds the challenge for us in its current state at this level.
but i’ve got the internet here to send this question.
tom
We warmly welcome you to the Friendly King Community's Pyramid Solitaire Saga forum.
You can find all the detailed information by clicking HERE or at the link below.
If you find something difficult or the problem is the same, let me know again.
Thank you.
ME TOO! Only happening with phone,samsung. But, on tablet, level hasn't progressed to same as phone. My other King games are not having any problems.
I'm in touch with the Game Studio and I can assure you they're investigating to solve the issue. These things are not easy to tackle, but we have an awesome team behind Pyramid Solitaire Saga and I'm sure they'll do it soon.
Please accept my apologies for the inconveniences. 🙏
Now it's happening on my tablet as well as the phone!
We certainly hope so, Lola_Pop. All of us here haven't touched the game in a month or more.
Also, you're the only one replying so far. I contacted support before for being screwed out of my bonus round winnings more than a dozen times, all they did was send me the FAQ and asked how they did. So far, support is ABYSMAL at best. You're polite and patient and the only one replying, and trying to help. Out of all the experiences, so forgive us for not trusting the support team or the Devs because you are 1/10. Our collective 9/10 has been nothing but disappointing.
Anyway, I digress, we have no choice but to wait and try to trust. We do thank you for sticking with us, and we hope to hear good news soon.
Apologies not accepted.
I figured it out, I can't believe it took me so long. The devs aren't worried about this game as they are concentrating on the games that make them the most money. Lola is sent in every few days to give us the fake assurance that the dedicated and well talented team are working on a fix but it's all BS! I haven't had a reward round in 3 zones, I haven't been able to send lives for weeks but, the connection is there when I want to make a purchase, how strange. King are making millions if not billions for fixing nothing because we carry on playing regardless. It's not their fault, it's ours and until we realise that and boycott King apps, nothing will get done.
Interesting thoughts!
I solved the problem, I think….. I was moving my icon on the iPhone 6 to another page when I accidentally deleted it.
I reinstalled the app from the app store and it started the game over from the beginning. I then went into the kingdom and logged out. When I signed back in it gave me my game back minus my bonuses and the last 7 worlds that I had completed. I am currently recovering level 2057.
The game seems to be operating correctly with the exception of allowing me to send lives to those that have requested help.
P.S.: If this helps for diagnosis, on the levels that I had previously completed, when I attempt to regain the lost levels the level screen shows the icon that indicates what power I played.
That doesn't sound like it's working to me. We've all reinstalled the game and had it fixed but, only temporarily plus you lost 7 worlds, how is that working properly?
That didn’t work here. My entire game reset to level 1 I’m not bothering with support because there is no support. Also I never ever spend good money on games. So glad
Hello again
I’m still getting messages from the support to go and see if I can find answers with the community...
Now each time I play it offers a bonus lever but when I am the map the bonus trunk is grey and the WiFi is still running...
If there is no one in the studio because of the situation (corona virus) or that the studio dose not provide support anymore on this game, please let us know.
Have a nice day.
Best regard.
Hello, Recently, the game has been crashing several times after logging in. This morning, I noticed that all of my HELPFUL HINTS, BONUS JOKER, SCEPTER OF POWER, and EXTRA CARDS I collected are gone. Please check and restore the bonuses. Best regards and waiting for the error to be fixed
Why cant I acces my profile? I was so much further before I purchased a new phone
my game randomly quit in the middle of playing last night. When I restarted all my boosters have disappeared!! How can I fix this?
This game will not load?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
