Loss of Internet connection. Come on King - it does NOT take over 2 days to fix

paul_hutchings

Hi

Please fix your servers. This loss of Internet connection message is embarrassing and insulting. I have NOT lost my Internet connection. It is fine. As an it support engineer I can diagnose faults and there are none at my end. And if I took over

[Deleted User]

Heya! Welcome to the king community! @Lola_Pop can you help with this?

Lola_Pop

Hello @paul_hutchings !

I'm sorry you're having this issue in the game, and I'll try my best to help you out. Can you please confirm what the error message says specifically?

(thanks, @Trish24 , for the tag!)

amazingme

Not connection to internet

johamilton

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/3222210#Comment_3222210

Hi, I just tested my game on my phone. I am playing on an Apple. Everything is connecting perfectly.

You might try some troubleshooting. Sounds like a connection problem on your side or your phone.

• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data
  • 📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data

🤗