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⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Loss of Internet connection. Come on King - it does NOT take over 2 days to fix
paul_hutchings
Posts: 6
Level 2
in Support
Hi
Please fix your servers. This loss of Internet connection message is embarrassing and insulting. I have NOT lost my Internet connection. It is fine. As an it support engineer I can diagnose faults and there are none at my end. And if I took over
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Comments
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Heya! Welcome to the king community! @Lola_Pop can you help with this?
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Hello @paul_hutchings !
I'm sorry you're having this issue in the game, and I'll try my best to help you out. Can you please confirm what the error message says specifically?
(thanks, @Trish24 , for the tag!)
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Not connection to internet
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Hi, I just tested my game on my phone. I am playing on an Apple. Everything is connecting perfectly.
You might try some troubleshooting. Sounds like a connection problem on your side or your phone.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
- 📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data
🤗
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