Can't log into the game

Deegana · December 2020

I can log into the King Community website with my email and password, but cannot log in through the Pyramid Solitaire app. I was up to a very high level with a lot of resources and now I’ve lost everything. What is happening and how can I get my game back???

Lola_Pop · December 2020

Hello @Deegana and welcome to the Community!

Losing one's progress is really upsetting! Please read this article to get back on track: The progress I've made isn't showing in my game. How do I get it back?

Let us know if it works! I'll mark our Game Expert @teresawallace44 just in case 😊

teresawallace44 · December 2020

Hi @Deegana

Thank you @Lola_Pop 🤗

I know from personal experience that if you go to your game and try to log in and it says there’s an error. Then click on change your password and use the same email you use for the community and reset your password then it will let you log in through the community on the game and your game and the community will be synced together. That was my personal experience. 👍

Let us know if this helped. 🤗

Thanks for tagging me @Lola_Pop 💕

Teresa 🦋🌺🦋