Mising boosters, episodes, levels

Nregac

Screenshot_20210211-190203_Pyramid Solitaire Saga.jpg

Screenshot_20210211-190130_Pyramid Solitaire Saga.jpg

I lost boosters and some episodes and levels inside of some of the episodes became marked as not played although I had to complete them in order to advance. See screenshots!

Freddy_

@Nregac Hi and welcome, i have never seen this before . So will tag the Expert @teresawallace44 to see if they have any idea on this

Thank you

teresawallace44

Hi @Nregac

❤️Welcome to the King community❤️

I was wondering if you have changed devices lately? If so then you will have to sync the game to your new device. You will need to log out then log back in either through Facebook or the King community using the email you use to sign into this community. If you haven’t changed devices then contact customer support here ⬇️⬇️

https://community.king.com/en/pyramid-solitaire-saga/

Give a detailed description of the problem you’re experiencing and also your player ID number found on your game profile. I think it is a bug in the game. 👍

Thanks for the tag @Freddy_Falkner 💕

If you haven’t joined/register in the King community and also if you haven’t logged in then go...

➡️ Here ⬅️

If you want to get started in the community then start...

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It’s a community for connecting with players of all the King games. You can go to each game community and ask the support sections questions about problems you’re experiencing at the moment or enter the other areas for fun and polls and other enjoyments. 🤗

Ask me any question you have and I’ll try to answer them to the best of my ability or I’ll refer you to a link or a community manager to find the answers. 👍

Remember to have fun and relax. 💕💫

❤️Teresa 🦋🌺🦋

Nregac

@teresawallace44

No, I have not changed my device. The boosters and levels were lost "quietly". As I rarely used boosters, especially pre-game ones (I had over 400 of each of three pre-game and over 30 of each of three in-game boosters), I just realised I had no more jokers when I wanted to use one. Only later, while trying to check what had happened, I discovered that some of the episodes and levels were messed up. I did contact customer care, but so far I have received just a generic reply. I tried to log out then log back but the situation remained unchanged.  

Diamond_Lim

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1409478#Comment_1409478

Hello there! 👋

Welcome to Sweet King Community! 👑

I write her tag is not worked, like this : @teresawallace44 must be blank black tag as well. 😉

teresawallace44

Hi @Nregac

Please respond back to the automated email with player ID and description of the problem again. They should respond back to you then but it might take a couple of days. 👍

Let me know if this fixed the problem. Sorry for how long it’s taking. 🤗

Thanks @Diamond Lim for tagging me. 💕

Teresa 🦋🌺🦋