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Connection error

conniehogleconniehogle Posts: 1 Newbie

I cannot connect through game app on either of my iPads. I therefore cannot sync, share lives, have earned bonuses shared on devices. The connection wheel just sits and spins, forever! I have searched here and tried everything suggested: app is updated through App Store, cleared cash on safari, rebooted device, etc. I have not uninstalled app. Since I haven’t been able to sign in to account I don’t see how it will save my progress. I cannot sign in! It’s not my internet\wifi. Everything else is working fine, like typing this!


  • Diamond LimDiamond Lim Posts: 57,831 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    How about you try these steps here 👇😊

    1. Open the game

    2. Select Profile

    3. Select Log Out then Close the app

    4. Reopen the app then Log back in to your profile and finally Open the game.

    Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

    If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you have followed these steps of Crashing/Freezing issue already but it's still not worked, you click on "Contact Us" only then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. Thanks! 😉

    Would you like to be contacted in the community for discussions and Gold Bars here? (by @teresawallace44 the Pyramid Solitaire Moderator)

    You can also participate and answer here (Help Lucy to identify the cities! 🏙️) that you can chance to win gold bars on this game! 😉

    Also check here :

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    Have a nice and safety day! 😊

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