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Hi @Boolois welcome to our community.
To get lives from other players, you must be registered in the game with an account. How are you registered in Pyramid Soliaire Saga? With a King account or do you save your progress through Facebook?
If you're signed in with a King account, random friends will be assigned to you. You can send life to your friends and get life from your friends. It works fine for me in the game.
