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Pss stopped working again this morning

clyde52100
clyde52100 Posts: 16

Level 2

edited June 2023 in Support

This game is driving me crazy. After just getting my progress back 2 days ago. The game wouldn't load at all this morning. I'm just going to stop playing and never install it again

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Let me tagging @DieOmimi @johamilton helping Pyramid Solitaire Players around Pyramid Solitaire Community! 😉

    If you want to ask this game question, please click and ask on Pyramid Solitaire Support Area here next time! Thanks! 😊

  • DieOmimi
    DieOmimi Posts: 41,686

    Hi @clyde52100 warm welcome!

    I'm sorry you can't open Pyramid Solitaire Saga. Have you already taken the troubleshooting steps?

    It is very important in this game that you have enough free memory on your device. You'll need at least 2 GB. It's better if you have more free spouts. Lack of memory is the most common cause of crashes, screen freezes, or the game not being able to open/load. Unfortunately, if the app is damaged, the only option is to reinstall it.

    If you have enough free memory on your device, check the game for updates and keep it up to date. Then everything should work smoothly.

    Have a nice day.

  • Chandredee
    Chandredee Posts: 4

    Level 1

    Hi there, my game is also now crashing and i was playing a couple of hours ago...I have done all the troubleshooting and so forth.it is super frustrating.

  • DieOmimi
    DieOmimi Posts: 41,686

    Hi @Chandredee heartily welcome!

    Have you checked your storage space on the device? You'll need at least 2 GB. 

    Pyramid Solitaire Saga is a very sensitive app if your device doesn't have enough storage space. It also happened to me that the app crashes and I had to reinstall it. I deleted a lot of old pictures and videos or uploaded them to my cloud. After that, the app worked smoothly again (until today). I now make sure to have at least 5 GB of free memory every day.

  • Blittlelake777
    Blittlelake777 Posts: 1

    Level 1

    How do I check for updates?

  • DieOmimi
    DieOmimi Posts: 41,686

    @Blittlelake777 please go to your platform's store. What platform do you play on? In the app on Android or iOS, you should see it in your app store.

Hey! Would you like to give us your opinion?