The Community in more languages
Now the forum welcomes more languages.
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Comments
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Hi Jo. In the advice of Support, o uninstalled and reinstalled my game and received standard compensation for lost boosters, as I couldn't provide a screenshot if my inventory (not surprising as I couldn't open my game!).
I have been asked to video my game next time, but don't know how I'm going to do that, as I have no crystal ball to tell me when it's going to crash.
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Hi Christine, I just looked in game and the only movement while playing the level is the card on top left. so if it freezes you would not have that movement in the game.
Honestly that is the only way I could think.
Also, I would ask them, if it is frozen how could I make a video, when I don't know when it is going to freeze. That you would be more then happy to do this, but please help me out.
What a pain for you. Is this the only game that does this ?
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Thank you, Jo. I'll ask them, as it doesn't really make sense. I can send them a shot of the screen where it's frozen (and this usually happens several times before the game crashes), but this would hardly need a video. This is the only game I play which keeps crashing, usually about once a month. I would suspect my phone if other games were affected.
