Latest update has taken me back some levels! (CM: Solved in the next update!)

Diamond_Lim · September 2020

https://community.king.com/en/pyramid-solitaire-saga/discussion/comment/1081370#Comment_1081370

Okay! Thanks for your answering again! You should waiting for Community Team answer if they can help. 😊

viviedelweiss · September 2020

Hello, I'm facing same issue with progress in game

My user id is 1694877938

I'm at level 2242 right now and I don't know why. I should't be at that level...

Lola_Pop · September 2020

Hello @Lakchito , @anamaeted and @viviedelweiss !

This issue has been tackled by the team, and it should be solved the next time you update your phone. 🤗

Thanks a lot for your patience. ❤️

@anamaeted , the last version is 1.105.0, so please have a further look at the app store, there should be an update pending in your case. ☺️

Lakchito · September 2020

Hello, I already have that version installed on both devices but the levels still don't sync.

anamaeted · September 2020

The app on my phone is fixed and has updated, but I play the game on my PC most of the time. It still has not been corrected. I am not getting updates from Microsoft Store for this game. When will the windows 10 game app be fixed?

Lola_Pop · October 2020

Hello again!

Please excuse me if there's been a misunderstanding; there are two different problems that can get mixed here.

On the one hand, the Studio is fixing the one which made players be set back some levels which had already been played. There's a solution for that in place, so it should be solved very soon for everyone. Good news for you, @viviedelweiss 😊

On the other hand, there are players who cannot sync their game across platforms: that means they'll always see a level on their PC, and another one on the mobile device. This issue is much harder to fix and there are no updates at the moment. @anamaeted and @Lakchito , I'm afraid this could be your case, and I'm really sorry if they got mixed. 🙏

yass78 · October 2020

Hi @Lola_Pop !

I’m very happy that your team is finally working on solving the problem that I have been waiting for two months!

😊 On the one hand, the Studio is fixing the one which made players be set back some levels which had already been played. There's a solution for that in place, so it should be solved very soon for everyone.😊

Lakchito · October 2020

Hello again, regarding my problem with level synchronization on 2 devices. In my case the 2 devices are android, one is a tablet and the other a smartphone. Thanks

anamaeted · October 2020

My problen is that my game is not updating at all, it has been over a month, maybe 2 months. I am playing on a win10 pc.

yass78 · October 2020

Hi @Lola_Pop !

I really need your help! I can’t play for more than two-three months. I AM BLOCKED at this level, which I passed a long time ago, which can be seen from the screenshot. Please HELP ME!!!

Latest update has taken me back some levels! (CM: Solved in the next update!)

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Hello again!

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